topic Re: Arlo Q, Amber Light is always on. in Arlo Q

Arlo Q, Amber Light is always on.

ikingg — Wed, 14 Mar 2018 19:48:30 GMT

Hello,

I have purchased Arlo Q by NETGEAR – 1080p HD Security Camera (VMC3040) from Amazon in Jul, 2017

The camers have frequent given probelm w here the Amber light will stay on, and I had to power off and on again to get it working.

For last few months Amber light is constantly on and I have not been able to use the camera. I have tried powering it off by disconnecting cable for many minutes as well as reset ( using the pin) for 30 sec. woth no success.

Please recommand.

Thanks

Re: Arlo Q, Amber Light is always on.

TomMac — Wed, 14 Mar 2018 20:11:47 GMT

To reset the Q camera you must hold in the reset button for about only 10 seconds till the front LED flashes Amber

don't forget there is a battery switch underneath the feet to turn off the battery if you're powering it down

If they reset doesn't fix the problem and maybe you should contact Nick your support

Re: Arlo Q, Amber Light is always on.

ikingg — Wed, 14 Mar 2018 20:14:00 GMT

Tried reset button for about 10 sec, the light remains Solid Amber.

This model is powered by cable and does not have battery.

How do I contact Nick ?

Re: Arlo Q, Amber Light is always on.

jguerdat — Wed, 14 Mar 2018 20:43:33 GMT

I think "Nick" is an autocorrection issue. Contact support using the Contact Support link at the bottom here and then again on the new page.

For the battery, I suspect TomMac was thinking of the Baby camera.

Re: Arlo Q, Amber Light is always on.

TomMac — Wed, 14 Mar 2018 21:32:44 GMT

Yes...what he said... thks Jeff

Re: Arlo Q, Amber Light is always on.

ikingg — Thu, 15 Mar 2018 04:08:31 GMT

Thanks contacted support,

1 : The Camera has to be 3-5 feet while doing setup

2 : My camera was stuck in infinte loop of

"Solid amber. The camera is booting up."

and
"Blinking blue and amber. A firmware update is in progress. DO NOT TURN OFF THE CAMERA."

Looks like some firmware upgrade was interrupted.

They will be providing repleacement.

~Gaurav