topic Re: Loud thump daily in Arlo Q

Loud thump daily

Nporter04 — Wed, 14 Mar 2018 18:29:20 GMT

I have 2 cameras, one in my living room and one in my basement. Every day I get an audio alert and it’s a loud thump. I get it from both cameras at the same time. There is nothing in the house at the time. It’s not necessarily at the same time each day either. Any idea what this could be?

https://arlo.netgear.com/hmsweb/users/library/share/link/98B23024A28E9B37_201803

Thanks

Re: Loud thump daily

Customer18 — Wed, 14 Mar 2018 20:11:26 GMT

I am not certain what type of structure your devices are installed within, but I would consider adjusting the microphone sensitivity or simply turning off the microphone activation if that would not interfere with the manner in which you are using the devices. It seems reasonable to me that accoustics wherever the devices are installed and/or the placement of the devices could be involved, and I tend to believe this is more likely than there being an issue with the device microphone-once you are able to exclude noises from neighbors and those from outside.

Re: Loud thump daily

TomMac — Wed, 14 Mar 2018 20:23:58 GMT

Have never heard this before in all the time I've been working with Arlo ...that is strange.

There was an issue with the mechanical filter on one series but that was corrected and there is no mechanical filter that I know of, on the Q

I would recommend you contact Netgear support and see what they have to say