topic Re: Issue with zone creation modification deletion in Arlo Q

My Zones No Longer Appear

BigBrainsOnBrad — Sun, 11 Mar 2018 13:42:45 GMT

Currently using Activity Zones with Motion Detection, but I can no longer see the Activity Zones in Video Settings (My Devices>Device>Video Settings) for each device. When reviewing Mode of each device (Device>Edit Mode>Edit Rule>Motion Settings) the Activity Zones appear in Motion Detection Zones but I'm unable to see/edit Activity Zones in Device Settings.

While I'm unable to see/edit zones, it appears they still exist but I'm also receiving recordings outside of the Motion Detection Zones originally defined above.

Help Please........

Issue with zone creation modification deletion

Wassi — Fri, 09 Mar 2018 17:13:42 GMT

Get error when trying to create,
update, or delete a zone with android app. See attached. When using web browser, no zones even show up to be modified. Try creating a new one, click save, and nothing happens

Re: Issue with zone creation modification deletion

Sebastiano84 — Fri, 09 Mar 2018 20:21:17 GMT

I have the exact same issue/error. I think it is either a problem with the app or cloud computing...

Re: Issue with zone creation modification deletion

brh — Fri, 09 Mar 2018 20:39:48 GMT

@Sebastiano84, @Wassi

JamesC replied to this issue this morning. Arlo knows about the problem and is working on a solution.

Brian

Re: Issue with zone creation modification deletion

khudsn7 — Sun, 11 Mar 2018 12:18:44 GMT

My Arlo Q zones were working fine, for some time now, but this morning suddenly the zones disappeared. And now when I try to re-create them, get an error message. What has happened??

Re: My Zones No Longer Appear

brh — Sun, 11 Mar 2018 13:48:13 GMT

@BigBrainsOnBrad

Currently there is a problem with Activity Zones. Arlo knows about it and is working on it.

Brian

Re: My Zones No Longer Appear

BigBrainsOnBrad — Sun, 11 Mar 2018 13:49:33 GMT

Thx. Is there a trouble ticket or ETA for resolution?

Re: My Zones No Longer Appear

khudsn7 — Sun, 11 Mar 2018 17:20:53 GMT

Yelp...it has happened to me too. After about 3 months of it working fine, this morning, suddenly, my zone settings are gone. And if I try to reset them, I get error request is invalid. My guess is their programmers are messing around with trying to fix one problem and they are knocking out something somewhere else. If that is the case, they sure do need a better Q&A dept. Not the first time, and VERY FRUSTRATING! Right now, this camera is USELESS to me!

Re: My Zones No Longer Appear

Marioarlo — Mon, 12 Mar 2018 03:54:00 GMT

Same thing happen to me, no more possibility to create zone after an up to date

Re: My Zones No Longer Appear

TheGiant — Mon, 12 Mar 2018 09:37:13 GMT

Add me to the mix now too.

Particularly frustrating for my front camera as this has cars going past and it appears now I have no zones and every car is triggering the sensor.

Add to this the timing issue and the fact someone actually tried to break into my house, but I only have 10 seconds of footage cause the camera stopped mid motion and never started again...

Theses products are going back at a very alarming rate....

Re: My Zones No Longer Appear

JamesC — Mon, 12 Mar 2018 16:27:55 GMT

The Arlo engineering team is aware of an issue with creating Activity Zones and is working on a resolution. I will provide an update when I have more information.

JamesC

Re: My Zones No Longer Appear

Ellisfalcon7 — Tue, 13 Mar 2018 09:39:37 GMT

Zones have not worked properly since the recent attack and cams were down last week. I contacted Arlo and they said their engineers are working the issue with no end date in site. These cameras are worthless without the zones working to detect motion.

People need to flood Arlo about this issue, whydo we pay for services and cameras that do not work! It seems they are trying to keep this hush but my family depended on the motion zones for alerts etc.

poor performance by Arlo and Nethear. Issue STILL UNRESOLVED OR TALKED ABOUT BY ARLO

Re: My Zones No Longer Appear

khudsn7 — Tue, 13 Mar 2018 10:30:19 GMT

I feel your pain. I TOO, have had to turn off this camera because it faces a busy street and picks up passing cars now. This camera to me now, is USELESS. This is NOT the first thing that they seem to have screwed up with updates. They sure try and give the impression that you are dealing with a BIG company, but are acting like it is just one or two (bad) programmers in the back room trying to hold this whole thing together without a team of testers. Fix one thing...break another! I also have a couple of Ring cameras and have never had this kind of problems with them. I am going to start switching arlo's out and replace them with Rings, because this company is just TOO flaky and inconsistant!!

Re: My Zones No Longer Appear

BigBrainsOnBrad — Tue, 13 Mar 2018 15:46:30 GMT

James,

While I very much appreciate your response validatiing the Arlo Engineering Team is working on the resolution, this has been Day XX, and the consumer is still stuck holding the bag (or should I say camera). In my ProdDev experiences, we nvr launch a product and used the consumer population to discover our product weaknesses through basic use. That said, I believe it's time to crash resources on this problem and let's move to the next.

As a consumer, this is unacceptable. As a former Product Manager, this is a catastrophe!!!! Time to escalate or unwind the R6 update.

Cannot create new Zones

daledude — Wed, 14 Mar 2018 15:47:33 GMT

Try to create new zones on arlo.netgear.com returns the below error. Same error returned for Edge, Chrome and Firefox.

Request URL: https://arlo.netgear.com/hmsweb/users/devices/bb/activityzones
Request Method: POST
Status Code: 405 Method Not Allowed

{"data":{"error":"2001","message":"The request's content is invalid.","reason":"The request's content is invalid.","errors":["Request method 'POST' not supported"]},"success":false}

Re: Cannot create new Zones

noahhess — Wed, 14 Mar 2018 16:22:14 GMT

Netgear is going to stop supporting zones without a subscription. They say its a temporary problem, but according to my source they are phasing them out unless you pay. Return your product.

Re: Issue with zone creation modification deletion

noahhess — Wed, 14 Mar 2018 16:23:37 GMT

Netgear is going to stop supporting zones without a subscription. They say its a temporary problem, but according to my source they are phasing them out unless you pay. Return your product.

Re: Cannot create new Zones

TomMac — Wed, 14 Mar 2018 16:52:10 GMT

I have heard it is only a temp issue till corrected... nothing about phasing out

Re: Cannot create new Zones

khudsn7 — Wed, 14 Mar 2018 17:46:12 GMT

REALLY?? Does anyone with a subscription, have zones working on the arlo Q? Right now, my carefully planned security set up...has a big hole in it. I have had to turn off this one camera because of this not working. And this is after having it work perfectly for over 3 months now. What the heck did they do? AND WHY IS IT TAKING SO LONG TO GET IT FIXED?? Totally INEXCUSIBLE!!!! (Can you tell I am extremely upset?)

Re: Issue with zone creation modification deletion

jguerdat — Wed, 14 Mar 2018 18:09:39 GMT

That sounds like pure conjecture from your "sources". There's been no word whatsoever about this. That doesn't make it untrue but it also doesn't make it true.