topic Re: Motion detected but when click on thumbnaiil to view video just black screen or doesn't play in Arlo Q

Motion detected but when click on thumbnaiil to view video just black screen or doesn't play

davendee — Wed, 28 Feb 2018 05:06:25 GMT

Over the last couple of days I've received notifications of movement but when I click on the thumbnail image to view the video, it is either black or doesn't play. The times it doesn't play I can see a still image but notice the end record time is significantly longer than the 30sec I have it set for. Other times the app shuts down and restarts when I try to play the video. Any suggestions or fixes?

Thanks.

Re: Motion detected but when click on thumbnaiil to view video just black screen or doesn't play

brh — Wed, 28 Feb 2018 05:49:55 GMT

@davendee

It appears that several people are having this problem since the last firmware update on the 23rd of this month. I suggest you contact Customer Support and let them know you are having this problem.

Brian

Re: Motion detected but when click on thumbnaiil to view video just black screen or doesn't play

sassy1 — Sat, 10 Mar 2018 19:32:28 GMT

I purchased the ARLO Q to catch the repetitive intruder in my home..Finally i was so ecstatic about putting an end to this nightmare..Arlo sends notification mition detected. However, upon viewing clip its entirely blacked out!! This has happened several times! Yesterday to be exact! I come home and the front door again UNLOCKED !! I assumed this product was reliable, legit

Re: Motion detected but when click on thumbnaiil to view video just black screen or doesn't play

jguerdat — Sat, 10 Mar 2018 21:16:31 GMT

Have you downloaded the video on both the phone and a computer to see whether it's a display issue?

Re: Motion detected but when click on thumbnaiil to view video just black screen or doesn't play

davendee — Sun, 11 Mar 2018 22:30:12 GMT

Thanks.

Re: Motion detected but when click on thumbnaiil to view video just black screen or doesn't play

davendee — Sun, 11 Mar 2018 22:32:58 GMT

I have; same issue.

Thanks.