https://community.arlo.com/t5/Arlo-Q/Privacy-on-returned-camera/m-p/1523159#M6320 <P>In regards to this article on Reddit describing the privacy issue - returned cameras sharing footage to prior users.</P> <P><A href="https://www.reddit.com/r/privacy/comments/4ortwb/i_bought_and_returned_a_set_of_wifi_connected/" target="_blank" rel="nofollow noopener noreferrer">https://www.reddit.com/r/privacy/comments/4ortwb/i_bought_and_returned_a_set_of_wifi_connected/</A></P> <P>&nbsp;</P> <P>I can confirm this is still at least partially an issue (as of February 2018).&nbsp; I had two Arlo Qs that I returned to a big box retailer (wouldn't update firmware and kept disconnecting /going offline) in December 2017.&nbsp; In February 2018, I was reviewing library footage and saw recordings for these two cameras in my Arlo App.&nbsp; It looked like new users in their home trying to set up these two cameras.&nbsp; The recordings were only for one evening, so not sure if they turned off / returned the camera or part of the set-up set up a privacy barrier and assigned them to a new account.</P> Mon, 12 Mar 2018 16:39:54 GMT watcherdog 2018-03-12T16:39:54Z https://community.arlo.com/t5/Arlo-Q/Privacy-on-returned-camera/m-p/1523159#M6320 <P>In regards to this article on Reddit describing the privacy issue - returned cameras sharing footage to prior users.</P> <P><A href="https://www.reddit.com/r/privacy/comments/4ortwb/i_bought_and_returned_a_set_of_wifi_connected/" target="_blank" rel="nofollow noopener noreferrer">https://www.reddit.com/r/privacy/comments/4ortwb/i_bought_and_returned_a_set_of_wifi_connected/</A></P> <P>&nbsp;</P> <P>I can confirm this is still at least partially an issue (as of February 2018).&nbsp; I had two Arlo Qs that I returned to a big box retailer (wouldn't update firmware and kept disconnecting /going offline) in December 2017.&nbsp; In February 2018, I was reviewing library footage and saw recordings for these two cameras in my Arlo App.&nbsp; It looked like new users in their home trying to set up these two cameras.&nbsp; The recordings were only for one evening, so not sure if they turned off / returned the camera or part of the set-up set up a privacy barrier and assigned them to a new account.</P> Mon, 12 Mar 2018 16:39:54 GMT https://community.arlo.com/t5/Arlo-Q/Privacy-on-returned-camera/m-p/1523159#M6320 watcherdog 2018-03-12T16:39:54Z https://community.arlo.com/t5/Arlo-Q/Privacy-on-returned-camera/m-p/1523172#M6321 <P>Obv the cams were not deleted form your account ( remove device ) and the box store just re-sent them out.</P> <P>&nbsp;</P> <P>If your account has them in it , you can still delete them using remove device ( in settings )</P> Mon, 12 Mar 2018 16:40:31 GMT https://community.arlo.com/t5/Arlo-Q/Privacy-on-returned-camera/m-p/1523172#M6321 TomMac 2018-03-12T16:40:31Z