topic Re: Time display error on recordings in Arlo Q

Time display error on recordings

Dan86 — Mon, 26 Feb 2018 20:26:46 GMT

Hi everyone
I brought 2 arlo q cameras in october. 1 was a arlo q and the other arlo q plus.
Since the 24th of this month the recorded clips for both cameras are glitchy. The time display for my recordings usually say between 20 secs - 1 minute for each clip, but its now says times like 1:12:56 even though its still a short clip.
So it displays strange times like 1 hour plus but will still play for around 20 seconds.
All of this stops me from scrolling throughout the video clip, which i usually do to save me watching whole recordings.
The sound is also delayed for the recorded clips. Live mode seems fine its just the recorded clips that are not working.
I going to restart both cams soon to see if it resolves it but i just wanted to know if its a app issue or a camera issue. Just seems strange that it happens to both of them at the same time.

Re: Time display error on recordings

jguerdat — Mon, 26 Feb 2018 20:41:53 GMT

There are multiple threads on this already. Jump into one of those.

Re: Time display error on recordings

Dan86 — Tue, 27 Feb 2018 00:14:46 GMT

I did search before posting but couldnt find any posts.
Can you post a link please.

Re: Time display error on recordings

jguerdat — Tue, 27 Feb 2018 01:08:08 GMT

https://community.netgear.com/t5/Arlo-Q/Arlo-Q-shows-a-recording-time-longer-than-it-actually-records/td-p/1513513/

https://community.netgear.com/t5/Arlo-Q/Arlo-q-shows-wrong-clip-length/m-p/1512060#M6087

Re: Time display error on recordings

Dan86 — Tue, 27 Feb 2018 01:09:23 GMT

Thanks