topic Re: Added 2nd camera in need of help in Arlo Q

Added 2nd camera in need of help

Myhomeee — Wed, 21 Feb 2018 20:25:34 GMT

Hi! I just purchase my second arlo q camera but my app seems to be prioritizing the new camera over my old one. E.g.. it will catch cars going my while the other don't catch that same car. Both have the same settings (9 speed, 3zones, no audio) I tried disconnecting the old one and reconnecting and still have this problem

Re: Added 2nd camera in need of help

brh — Wed, 21 Feb 2018 22:31:13 GMT

@Myhomeee

It is possible that the new camera has improvements that the old camera did not have. You do not have to have the same settings on both cameras.

Brian

Re: Added 2nd camera in need of help

Myhomeee — Wed, 21 Feb 2018 22:34:52 GMT

My first camera was purchased in October and all the specs are the same for both of them .

Re: Added 2nd camera in need of help

brh — Wed, 21 Feb 2018 22:39:37 GMT

@Myhomeee

Sorry if I was not understanding your post. Are you saying that the old camera is not working as well as the newer one when set up to see the same scene?

Brian

Re: Added 2nd camera in need of help

Myhomeee — Wed, 21 Feb 2018 22:53:19 GMT

Yes. They are exactly the same camera (model and all) all settings are set the same in different windows but facing the same street (watching both my vhicles) but the one I just added to the account catches more cars while the first gets one here and there if that makes sense

Re: Added 2nd camera in need of help

brh — Wed, 21 Feb 2018 23:07:20 GMT

@Myhomeee

Just for the sake of satisfying my curiosity, have you gone into the Device Info for each camera and see if the HW, (hardware version), is the same for each camera?

Brian

Re: Added 2nd camera in need of help

Myhomeee — Thu, 22 Feb 2018 00:03:19 GMT

Yes they are the same for that too

Re: Added 2nd camera in need of help

brh — Thu, 22 Feb 2018 00:24:46 GMT

@Myhomeee

in that case, it must be just differences in the two cameras. You can contact Customer Support at the green banner near the bottom of this page.

Brian

Re: Added 2nd camera in need of help

Myhomeee — Thu, 22 Feb 2018 00:26:43 GMT

Thanks anyways !