https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509439#M6046 <P>Exit setup and see if the camera shows up in the Devices tab. I've had issues with the discovery phase only to have it eventually show up.</P> Sun, 18 Feb 2018 23:01:37 GMT jguerdat 2018-02-18T23:01:37Z https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509384#M6043 <P>The Arlo Q goes through setup ok with the chime but does not discover the device. In meantime the LED turns solid blue. &nbsp;But my&nbsp;Samsung phone continies to show Arlo trying to connect to my device.</P><P>Thanks for help.</P> Sun, 18 Feb 2018 21:17:58 GMT https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509384#M6043 Capitan 2018-02-18T21:17:58Z https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509439#M6046 <P>Exit setup and see if the camera shows up in the Devices tab. I've had issues with the discovery phase only to have it eventually show up.</P> Sun, 18 Feb 2018 23:01:37 GMT https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509439#M6046 jguerdat 2018-02-18T23:01:37Z https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509465#M6047 <P>Thanks for the reply.</P><P>Not sure what or where is the Devises tab ??</P> Sun, 18 Feb 2018 23:45:53 GMT https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509465#M6047 Capitan 2018-02-18T23:45:53Z https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509468#M6048 <P>It does not show up in the Arlo menu under Devices . The menu says "Add Device".</P><P>When I plug in the camera the light is steady amber&nbsp;then changes to purple then to steady blue.</P> Sun, 18 Feb 2018 23:52:27 GMT https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509468#M6048 Capitan 2018-02-18T23:52:27Z https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509717#M6049 <P>Are you using the same WiFi band on your phone as what you're trying to connect the camera to?&nbsp; That is, are both connecting to the 2.4GHz or 5GHz bands? It's possible that's a part of the issue. Also, are there any non-alphanumeric characters in either your SSID or passphrase? Your WiFi must use WPA2 in addition.</P> <P>&nbsp;</P> <P>Even so, try resetting the camera by pressing the reset button until the camera LED flashes amber. Let it boot and try again.</P> Mon, 19 Feb 2018 13:35:06 GMT https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509717#M6049 jguerdat 2018-02-19T13:35:06Z https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509872#M6051 <P>Your last suggestion worked !</P><P>Thanks for your help. This was a test at home. I need to take the camera to my boat and set it up there. There is, of course, a different WIFI system there. Do you have any suggestions for the setup at this different location?</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 19 Feb 2018 17:02:18 GMT https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509872#M6051 Capitan 2018-02-19T17:02:18Z https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509953#M6053 <P>For the new WiFi connection, use Settings, My Devices, your camera, WiFi Network and follow the bouncing ball to connect to the new network.</P> Mon, 19 Feb 2018 19:22:03 GMT https://community.arlo.com/t5/Arlo-Q/The-Arlo-Q-goes-through-setup-ok-with-the-chime-but-does-not/m-p/1509953#M6053 jguerdat 2018-02-19T19:22:03Z