topic Re: Clicking sound in Arlo Q

Clicking sound

Drwn_aguirre — Tue, 16 Jan 2018 06:24:50 GMT

I have an Arlo Pro, I turn my cameras on at night time, every night between 11pm-4am, my camera detects audio of a clicking sound, usually 1x but tonight it has happened several times. My dog even woke up to it. I have no clue what's causing it. My kids have slept in living room and no noises until they left the room. So weird.
Attached is the video tonight...
https://arlo.netgear.com/hmsweb/users/library/share/link/938E8DEAE573DE74_201801

Re: Clicking sound

jguerdat — Tue, 16 Jan 2018 13:39:04 GMT

Is the camera set to record on audio or just motion? If audio, it implies that there's a missing audio event at the beginning of the recording due to the inherent lag of startup. However, the recorded click seems to be something in the house.

By any chance do you have multiple cameras in the room or at least nearby that could have caused at least the initial the click?

Re: Clicking sound

quarkdoll — Thu, 25 Jan 2018 22:40:53 GMT

Is it a click like almost a plastic physical clicking sound? If so, that is potentially the sound of the device switching to IR mode; next time you hear it, try turning on a light source in the room, waiting a few seconds, then turning it off again to see if you hear the same sound.

Re: Clicking sound

martincc — Thu, 15 Feb 2018 19:36:47 GMT

I too am having an occasional annoying alarm originating from an Arlo Q camera (Firmware 1.125.5.0_17202) that is installed indoors but set to look outside. Until I came accross this thread, I wondered it if might have been something from my house causing the sound, but I can hear it's the same as in others who have posted links from theirs. No other cameras (Arlo, Arlo Q, Arlo Pro, Arlo Pro 2's) are picking up any sound, this includes another Arlo that covers the inside of that room.

See the link below and listed for the plastic snap-like click sound:

https://arlo.netgear.com/hmsweb/users/library/share/link/A041A825DDD209BA_201802

Re: Clicking sound

quarkdoll — Thu, 15 Feb 2018 20:19:44 GMT

(Not the click I associate with IR turning on and off (plus, no reason for IR to be doing such in that video...). Strange.)

Re: Clicking sound

martincc — Fri, 16 Feb 2018 22:04:38 GMT

Again today, my Arlo Q camera alarmed at exactly 4 pm Eastern Time, caused by that snap-click sound. See this link too for the same thing - on a beautiful otherwise quiet day.

The link: https://arlo.netgear.com/hmsweb/users/library/share/link/867E83F4EE777C89_201802

Re: Clicking sound

Hypraktiv — Wed, 18 Apr 2018 08:31:48 GMT

jguerdat, you are surely aware of the other threads reporting this same issue, since you have commented on them. Each time, the sound is exactly the same. What are the chances that multiple users are experiencing the exact same problem, in multiple different locations, triggered by the same exact sound? I'll tell you: NONE. It's disingenuous of you to continue to play dumb about this issue. We are clearly experiencing a bug in the Arlo Q camera hardware, and it seems to me as if Netgear is doing its best to ignore its users. I will be filing a complaint.

Re: Clicking sound

jguerdat — Wed, 18 Apr 2018 13:06:48 GMT

Or you just have a bad camera IF you can actually discount other possible rationales. If you've moved the camera to a different place where it's more or less guaranteed to be quiet (dresser drawer?) and it still happens, it's the camera. You're the one with the camera, nt me, so it's up to you to perform troubleshooting. For the record, my Q does nothing of the sort.

Also, this thread was started 3 months ago - your jumping in like this isn't particularly useful. I understand the problem but what have YOU done to figure it out? I'm just another user like you and just have the bad luck to have spent way too many hours here trying to help out.

Re: Clicking sound

quarkdoll — Wed, 18 Apr 2018 13:45:05 GMT

Netgear doesn't care as long as they're making money, as is evidenced by looking around the forum at the complaints that have now existed for 9, 12, 18 months and more.

Don't file a complaint, it will change nothing. What might change something is leaving feedback at a place like Amazon.com, suggesting that readers come to this forum to see for themselves.

Re: Clicking sound

Hypraktiv — Wed, 18 Apr 2018 20:17:36 GMT

Sorry, jguerdat, I was a bit terse before. I am very frustrated with this issue, but I shouldn't have taken it out on you. I think I thought you worked for Netgear, and judging by some of the other responses, people have been getting the runaround.

I'm a technical user, myself, so I've done the usual troubleshooting. I won't say that it's been completely exhaustive, but fairly thorough. The idea of putting it in a dresser drawer hadn't occurred to me, but it's a good one. I've found that power-cycling the camera has given some relief, but then the issue starts again. Hence why I managed to find myself beyond the return window.

Here's an update: I got 2 more notifications since I posted the earlier post. That makes a total of 6 over 3 days, but there isn't a distinctive pattern. I thought that if it is, indeed, the IR actuator, as one user claimed, then it might happen at a certain time of day or night, but it seems to be somewhat random. I've just gotten off the phone with Netgear, and they actually acknowledged the issue, and said it might be that they need to replace my camera. I'm relieved that they both acknowledge that there is a flaw, and also that it might be fixed by a replacement. First, they want to analyse my videos, and then we'll see. I'll update this thread accordingly.

Re: Clicking sound

martincc — Sat, 05 May 2018 15:19:04 GMT

This is really annoying, on 4 May alone one of my Arlo Q cameras the only one of two that I have that demonstrate the clicking problem) is alarming with the click / clicking sound at 8:14 pm, again at 8:30 pm, again at 8:56 pm, 8:57 pm, 9:47 pm, and 11:56 pm. Each time it registers an "Audio" alarm and records the segment. There is a second Arlo Q camera IS FEET AWAY, INSIDE THE SAME BEDROOM THAT NEVER HAS ALARMED WITH THE CLICK. This is causing me to disable a the Armed function of an Arlo Q that is supposed to be covering an important approach area outside of this home. Note, I am not at this remote home to swap out the rwo cameras, so don't suggest something that does not solve the click problem.

Re: Clicking sound

JamesC — Wed, 09 May 2018 15:14:41 GMT

martincc,

As you seem to continue having issues specifically with this one Arlo Q camera, I encourage you to contact the Arlo Support Team to further investigate the issue. You will find several options for contacting support in the provided link.

JamesC

Re: Clicking sound

JohnMac5326 — Sat, 26 May 2018 21:16:30 GMT

Amazing that this complaint has literall thousands of repetitions with other users having the same issue and ive yet to see ONE SINGLE decent response from Arlo. Thise things have sucked over half the months ive owned them. 36 hours of customer support to replace them the first time and now they click like this constantly

Re: Clicking sound

JohnMac5326 — Sat, 26 May 2018 21:17:35 GMT

Witht hte thousands fo repetitions of this issue its ridiculous to tell that user that its THEIR issue with other tech at home. You didnt even try to be legit.