topic Re: Create Zone (Q) in Arlo Q

Issue Creating Zone with Arlo (Q)

Sammy313 — Thu, 29 Sep 2016 23:44:54 GMT

I just got and installed a Q. I cannot set up monitoring zones. I see the picture from the camera fine when I am just watching the video. When I try to create a Zone to set up monitoring, it doesn't show me my video feed. I just see a gray background and a white resizable box. No video. I tried on my Laptop as well as my iPhone. Same result on both. Help please.

Re: Create Zone (Q)

jguerdat — Fri, 09 Sep 2016 13:35:22 GMT

Try resetting the Q using the reset button until the camera clicks and the LED flashes amber.

Re: Create Zone (Q)

Sammy313 — Fri, 09 Sep 2016 13:53:38 GMT

jguerdat wrote:
Try resetting the Q using the reset button until the camera clicks and the LED flashes amber.
Since I can see the video fine in the regular monitoring software screen, why would it be a camera problem? Sounds like a problem with the Create Zone software.

Re: Create Zone (Q)

jguerdat — Sat, 10 Sep 2016 14:01:00 GMT

I could easily agree with you but without a known configuration of the camera we'd both be guessing.

Re: Create Zone (Q)

Sammy313 — Sat, 10 Sep 2016 17:39:21 GMT

jguerdat wrote:
I could easily agree with you but without a known configuration of the camera we'd both be guessing.

OK. I did a reset. Exactly the same problem, plus I am back to a previous problem where the option to invert the picture is grayed out. So now I have two problems.

Re: Create Zone (Q)

jguerdat — Sat, 10 Sep 2016 22:10:49 GMT

Contact support using the Support link above. Maybe it's a bad camera.

Re: Create Zone (Q)

JamesC — Mon, 12 Sep 2016 21:36:31 GMT

Sammy313,

If seeing the same results from both your mobile app and browser, I advise contacting the Arlo Support Team for further investigation as suggested above.

You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC