topic Re: Arlo Q - cannot connect to talk but can see and hear. in Arlo Q

Arlo Q - cannot connect to talk but can see and hear.

krinks — Mon, 19 Jun 2017 00:02:44 GMT

I just purchased the camera and set it up yesterday. Can see the area from the camera perfectly and hear what is happening clearly on my iphone, but cannot get the microphone to work. All settings appear to be proper, but when I press on the microphone it says "connecting" and never connects.

Don't know if I am doing something wrong or if it is the connection or the camera. Firmware updated as soon as I plugged the camera in.

Re: Arlo Q - cannot connect to talk but can see and hear.

TomMac — Mon, 19 Jun 2017 00:09:58 GMT

First thing is to check the app in settings on the iphone and make sure it has permissions to use the mic

I would also test the Q camera via a PC to actually see if it is working or if the issue is phone related.

( at https://arlo.netgear.com/ )

Re: Arlo Q - cannot connect to talk but can see and hear.

JamesC — Tue, 20 Jun 2017 18:35:13 GMT

krinks,

Do you see the same behavior when using the web client on a PC? What model iOS device and carrier do you have?

JamesC

Re: Arlo Q - cannot connect to talk but can see and hear.

lemonch — Sat, 24 Jun 2017 22:43:31 GMT

Same exact situation.. This happens consistantly when on data plan, tmobile, voice & data. I try to make a hotspot and have another device connect and it works! but it never work with data plan alone.. using wifi everything works fine.. Need solution..

Re: Arlo Q - cannot connect to talk but can see and hear.

JamesC — Tue, 27 Jun 2017 20:23:25 GMT

lemonch,

This is currently being investigated by the engineering team. I will post an update as soon as I have more information.

JamesC

Re: Arlo Q - cannot connect to talk but can see and hear.

homeforus — Fri, 30 Jun 2017 17:30:03 GMT

This is exactly what's happening with me too. I can push to talk from my iPhone as long as I am on wifi, but it doesn't work on LTE/cell networks.

Re: Arlo Q - cannot connect to talk but can see and hear.

Imcleo1 — Thu, 27 Jul 2017 19:35:03 GMT

I am having the same issue with Arlo Q. I can hear the sounds when live. If I speak you can not hear me at the location of the camera however since there is about 5 to 8 seconds delay between what is going on at the location and the feed back on my cell I can hear my voice played back on my phone. I have and Iphone 7 plus and T-Mobile is my service provider. I check the setting on my phone and Arlo is not blocked on my privacy setting and the Arlo app has been granted access to the microphone. I do not see anything else that I can check. Is the camera defective? Does is really have the capability of two way communication.

Re: Arlo Q - cannot connect to talk but can see and hear.

JamesC — Mon, 31 Jul 2017 18:36:11 GMT

Imcleo1,

Consider testing using a computer via the web client to further isolate the issue. Do you still see the same behavior?

JamesC

Re: Arlo Q - cannot connect to talk but can see and hear.

homeforus — Mon, 31 Jul 2017 18:52:36 GMT

I'm having this same problem and I'm also on T-mobile. This problem only happens when I'm on mobile data. I have plenty of speed but the push to talk function doesn't work. It just says connecting and never connects.

Re: Arlo Q - cannot connect to talk but can see and hear.

JamesC — Mon, 31 Jul 2017 23:38:49 GMT

homeforus,

The engineering team is currently investigating this issue.

JamesC

Re: Arlo Q - cannot connect to talk but can see and hear.

dchou1987 — Wed, 02 Aug 2017 16:03:30 GMT

Same thing happenign with me too. Really need a fix.

Re: Arlo Q - cannot connect to talk but can see and hear.

homeforus — Wed, 20 Sep 2017 20:22:24 GMT

More than month has gone by with still no fix for this.

Re: Arlo Q - cannot connect to talk but can see and hear.

Imcleo1 — Thu, 21 Sep 2017 15:14:29 GMT

I am really considering filing a complaint for false advertising. Their product does not work as advertised.

Re: Arlo Q - cannot connect to talk but can see and hear.

JamesC — Thu, 21 Sep 2017 15:29:06 GMT

homeforus, Imcleo1

This issue is specific to T-Mobile devices. Engineering is still working to resolve the issue. I will provide an update as soon as I know more.

JamesC

Re: Arlo Q - cannot connect to talk but can see and hear.

Imcleo1 — Fri, 22 Sep 2017 19:29:30 GMT

Your engineers have been working on the issue for what 3, 4 months since I bought the camera? What are we supposed to do in the meantime? I specifically looked for certain features when I bought the camera and two way talk was one of the features I was looking for. Your response does not help the fact that the camera does not have two way talk if you are using T-Mobile and that should have been disclosed because if it had, I would have not purchased the camera. I have my cell phone with me at all time, I do not carry my computer and/or laptop around with me all day long. I have not even try to see if it works with the computer, it does me no good.

Re: Arlo Q - cannot connect to talk but can see and hear.

homeforus — Fri, 22 Sep 2017 20:53:48 GMT

JamesC wrote:
homeforus, Imcleo1

This issue is specific to T-Mobile devices. Engineering is still working to resolve the issue. I will provide an update as soon as I know more.

JamesC

I have access to AT&T iPhones and a Verizon iPhones. I will test this out and report back. In the meantime, I should tell everyone that push to talk works fine on my T-Mobile phone on Ring cameras and Nest cameras.

Re: Arlo Q - cannot connect to talk but can see and hear.

KatyTX — Tue, 26 Sep 2017 14:58:16 GMT

I am having the same problem with the mic not connecting while using Tmobile data. Thought the problem would go away once I upgraded to iphone 8 plus. However, that is not the case. Same old problem. I have been waiting patiently for a solution from Arlo's engineer, but my patient is wearing real thin.

Re: Arlo Q - cannot connect to talk but can see and hear.

Need4Surfn — Fri, 06 Oct 2017 15:47:14 GMT

JamesC any update from Engineering?

Re: Arlo Q - cannot connect to talk but can see and hear.

Imcleo1 — Thu, 12 Oct 2017 13:58:33 GMT

I bought the camera in May, reported the problem in June after trying several ways to solve the problem. 3 months later, they expect me to pay to return the camera so it can be exchanged. Mind you, they know there is a problem with the camera, the advertise a feature that does not seem to work for many and they expect the customers to pay to return a defective product that does not do what it advertises to do.

Re: Arlo Q - cannot connect to talk but can see and hear.

van_nostrum — Fri, 22 Dec 2017 23:31:58 GMT

Is there an update/fix for this? I have the same issue on Verizon iPhone. Thank you.