topic Re: Connection to 5G in Arlo Q

Connection to 5G

Tonyhui — Sun, 21 Jan 2018 12:20:00 GMT

I have Arlo Baby cam and Arlo Q, both got problem in connection to my 5G network, only can be detected if i switch to 2.4G network, how can I fix it? Or even can I manually setup the connection myself? It’s too slow for connection under 2.4G, anyone can help??

Re: Connection to 5G

brh — Sun, 21 Jan 2018 13:49:13 GMT

They should connect. Many people are having the problem with the router's SSID having non alphanumeric characters in it. Also be sure to use WAP.

Brian

Re: Connection to 5G

TomMac — Sun, 21 Jan 2018 14:08:02 GMT

Tonyhui wrote:
I have Arlo Baby cam and Arlo Q, both got problem in connection to my 5G network, only can be detected if i switch to 2.4G network, how can I fix it? Or even can I manually setup the connection myself? It’s too slow for connection under 2.4G, anyone can help??

Both of those Arlo cameras can be linked to either band...

One thing of note is the 5 ghz band will have less range than the 2.4 band and the device will auto hook to the better signal.

The only possible way to force the cameras to the 5ghz band would prob be if you had the option to turn off the 2.4ghz side of your router

Re: Connection to 5G

jguerdat — Sun, 21 Jan 2018 14:11:02 GMT

That should be WPA2.

Re: Connection to 5G

brh — Sun, 21 Jan 2018 14:19:16 GMT

@jguerdat

Thanks for correcting me. I'll edit my post.

Brian

Re: Connection to 5G

brh — Sun, 21 Jan 2018 14:23:55 GMT

Looks like I can't go back and correct that now.

Brian

Re: Connection to 5G

Tonyhui — Sun, 21 Jan 2018 14:45:27 GMT

Thanks all, but I have tried couple of time but still doesn’t work, the cam only be detect if under 2.4g. Are there any manual way to setup the connection?

Re: Connection to 5G

brh — Sun, 21 Jan 2018 15:15:35 GMT

@Tonyhui

You might have to do some research on your router on how to do this.

When I bought my Netgear Wifi extender it came with very good instructions. I had to create another connection to my wifi and name it something different and then select 5G. By choosing which band I wanted to use, I simply logged into the other connection on my smartphone. If I remember correctly, I was able to use the same SSID for both connections, but the names had to be different.

Brian

Re: Connection to 5G

TomMac — Sun, 21 Jan 2018 15:22:49 GMT

Have you tried a reset on one of the cameras ?

Re: Connection to 5G

steve_t — Mon, 22 Jan 2018 01:34:17 GMT

Tonyhui wrote:
I have Arlo Baby cam and Arlo Q, both got problem in connection to my 5G network, only can be detected if i switch to 2.4G network, how can I fix it? Or even can I manually setup the connection myself? It’s too slow for connection under 2.4G, anyone can help??

How do you mean too slow? I have an Arlo Baby connected to 2.4GHz and it's set for 1080p and works just fine. The reason it's on the 2.4 is because it's quite far away from the router. As above, 5GHz has a shorter range than 2.4

Re: Connection to 5G

Tonyhui — Sun, 11 Mar 2018 11:33:47 GMT

I prefer to use 5G as it’s got 50Mbps in upload while 2.4G only got 5Mbps, it makes the streaming or video not very clear sometimes when connection is poor. But the problem still can’t be fix, just the device cannot find my 5G network.

Re: Connection to 5G

jguerdat — Sun, 11 Mar 2018 13:02:14 GMT

I've switched mine back and forth between 2.4 and 5Ghz at will. What 5GHz channel are you using? I've found that using the lower channels (double digit ones) generally works better. Lowering the speed of the upper channels is sometimes needed.

Re: Connection to 5G

Tonyhui — Tue, 13 Mar 2018 05:21:59 GMT

I set every auto, like channel, also the transmission 20/40/80 GHz. Just don’t know what’s the problem as I already using a very strong router ASUS 88U. Not sure if it is my router issue, just don’t want to spend to buy another one still fail.

Re: Connection to 5G

jguerdat — Tue, 13 Mar 2018 12:41:17 GMT

I don't think it's your router. Did you try a low channel, such as 44, for the 5GHz band on the router or lower the max speed for that band?