topic Re: Arlo Q Camera Connection issues in Arlo Q

Arlo Q Camera Connection issues

acpatry — Wed, 10 Jan 2018 17:22:42 GMT

I purchased the two camera package and only one of the cameras works. I've tried re-setting one of the cameras several times but it never connects. Who can I contact for assistance?

Re: Arlo Q Camera Connection issues

TomMac — Wed, 10 Jan 2018 18:47:35 GMT

https://www.arlo.com/en-us/support/contact.aspx

Did you do a full reset ( hold in the reset for 10 sec till the led flashes amber ) ?

Unplug from ac, take off feet and turn off battery switch ( green is on ).

wait 10 secs

Turn back on and replug in

do a reset

attempt to sync as if new

Re: Arlo Q Camera Connection issues

acpatry — Wed, 10 Jan 2018 19:24:51 GMT

Yes, I have done the reset several times and it has not worked.

Re: Arlo Q Camera Connection issues

TomMac — Wed, 10 Jan 2018 19:49:01 GMT

sorry with above, was working on an Arlo Baby at the answer time ( brain fart here )...there is no battery in the Q

If you have tried the full reset AND it was working before, the only other thig would be to contact Netgear Support