topic Re: Arlo Q setup is not working in Arlo Q

Arlo Q setup is not working

cherry-pie — Thu, 29 Sep 2016 23:54:48 GMT

I already had Arlo Q up and running but had removed it from the app. Now, when i try to set it up, i get to the part where it chimes after clicking sync and holding the scanner code to it and it says "this may take a minute"... It actually takes 5 plus minutes only for the amber light to turn off and render the cam useless. I am making sure that the SSID and Pass is correct. I know how to set it up as i did before. i am completley puzzled. I even tried creating a new SSID and PASS. I read somewhere that the Arlo Q wont work if the network password has special characters so i made sure to leave them out and made a new ssid - no luck. Can someone confirm if the special character is an actual issue for Arlo Q (im sure this is not the problem since i tried without, but am curious)?

Anyway, i've tried everythingi can think of and it seems like for some reason this cam is broken, or not workinh properly...?

suggestions....?

Re: Arlo Q setup is not working

cherry-pie — Tue, 05 Apr 2016 04:10:41 GMT

Nevermind, i had read there was a reset button.. didnt even notice it, it's so small.

All it took was a small pin needle for 10 seconds, i went through the setup again and .....walla!

A little dissapointing though since there was really no reason why i shouldve had to reset the Arlo Q to add it back on the app. I would have never known to reset if i didnt see it here on the forums.......

Re: Arlo Q setup is not working

Lee-Anne — Fri, 29 Apr 2016 20:39:49 GMT

I have the exact same problem but the reset does not make any difference. Have even reset the router to factory default, eeinstalled app on my phone, changed ssid and password, and reset camera. Still no luck adding it to app. It fails after the chime. Actually, when I restart the camera I get a fast blinking amber light before even attempting to connect the camera to the app. Guess it's faukty? It did work perfectly for a week though, odd...

Re: Arlo Q setup is not working

jguerdat — Sat, 30 Apr 2016 11:57:17 GMT

Just a last gasp before you take it back to the store for a replacement - try a different 2 amp USB wall plug and cable to see if one of those is the issue.

Re: Arlo Q setup is not working

JamesC — Mon, 02 May 2016 22:28:55 GMT

Lee-Anne,

What change was made that caused the issue to begin with? It sounds like you had it working at one point, did you remove the device from your account?

Make sure you are entering the SSID/password exactly as it appears (case sensitive).

JamesC