topic Your device is offline message in Arlo Q

Your device is offline message

darbydach — Wed, 06 Dec 2017 14:47:42 GMT

Hello All,

All five of my ArloQ cameras tell me "Your device is offline." I have them several times. When restarting, I get the message "Your device is not connected. Make sure it's connected to your router and has a working internet connection."

The Arlo app tells me my wifi strength is 100%.

The Google Wifi app shows that all five cameras are connected.

Any thoughts?

Thanks!

Re: Your device is offline message

jguerdat — Wed, 06 Dec 2017 21:26:56 GMT

The firstmessage may be just a display issue. When it happens, what are the LEDs on the cameras doing? Have you tried logging out and back into the app as well as tried a browser?

The second message is normal while the camera is rebooting. It takes ~2 minutes for it to complete the startup and will display that message until it's back up and connected to the server.

Re: Your device is offline message

darbydach — Wed, 06 Dec 2017 21:39:14 GMT

Thanks for the response!

All five cameras had the blue LED lit steadily (which tells me that they were not online).

I logged in and out of the Arlo app (on my smartphone and my desktop). I signed out of Chrome and signed back in.

What finally did the trick was rebooting my router. So far, things are going well (as they have for the past 4 months).

Again, my thanks for your response.

-darbydach

Re: Your device is offline message

darbydach — Wed, 06 Dec 2017 21:40:23 GMT

Sorry! I meant to say that the cameras WERE online since their blue LED status indicators were lit.

Re: Your device is offline message

Bmb33 — Fri, 29 Dec 2017 21:24:03 GMT

Amber lite blinking fast can not connect

Re: Your device is offline message

JamesC — Wed, 03 Jan 2018 16:52:55 GMT

Bmb33,

Is your claiming device connected to the same network as the camera? Do you see any error messages when trying to connect?

JamesC