topic Re: Arlo Q not working. in Arlo Q

Arlo Q not working.

rawstank — Sun, 03 Dec 2017 15:41:45 GMT

So my arlo used to work. I got a new router from my isp and now it wont work. The camera itself will connect to my wifi, the light on it is a solid blue. The app on my phone will not discover my device. I have opened port 443 on my router with tcp and still it will not discover it. I have done a hard reset and it still does not work. Any adivce? Thanks

Re: Arlo Q not working.

TomMac — Sun, 03 Dec 2017 17:55:28 GMT

Have you tried to set up on a PC/web broswer?

Re: Arlo Q not working.

JamesC — Mon, 04 Dec 2017 19:40:34 GMT

rawstank,

You indicate you have reset the Arlo Q. You will also need to remove it from Settings > My Devices before attempting to add the camera back to your account, have you done this?

JamesC