topic Re: Arlo Q connection issue in Arlo Q

Arlo Q connection issue

norl — Thu, 16 Nov 2017 18:05:16 GMT

I was having difficulty connecting my second Arlo Q (first one works fine). I went to the Netgear website and they had a technican call me. Bottom line, they took control of my computer, and told me I had issues with my server (first one worked and is still working) and they could fix it for a fee. I sensed I was being scammed and logged them off. IS this truely the way Netgear handles this? Has anyone had a similar issue?

Re: Arlo Q connection issue

TomMac — Thu, 16 Nov 2017 18:22:42 GMT

DO NOT pay.... when you search for Netgear support , many times outside private companies sneak in the mix.

Use only the support at the bottom of page ; https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Q connection issue

jguerdat — Thu, 16 Nov 2017 21:56:17 GMT

norl wrote:

I was having difficulty connecting my second Arlo Q (first one works fine). I went to the Netgear website and they had a technican call me. Bottom line, they took control of my computer, and told me I had issues with my server (first one worked and is still working) and they could fix it for a fee. I sensed I was being scammed and logged them off. IS this truely the way Netgear handles this? Has anyone had a similar issue?

Good plan! That was one of bogus sites that Netgear has been trying to get shut down. Specifically, what site and phone number did you contact so we can pass the info on to NG legal?

Re: Arlo Q connection issue

steve_t — Fri, 17 Nov 2017 05:21:05 GMT

Please check your computer for malware

Re: Arlo Q connection issue

JamesC — Tue, 21 Nov 2017 18:56:17 GMT

norl,

Are you still having issues connection the second Arlo Q? Can you give us details on what you are experiencing?

jamesC

Re: Arlo Q connection issue

norl — Tue, 21 Nov 2017 19:35:53 GMT

I finally got to the reight people and things are workingg now. I have names and phone nubers on the scam people if that would help Netgear.

Re: Arlo Q connection issue

JamesC — Tue, 21 Nov 2017 21:57:58 GMT

norl,

Please send me a private message with any information you have on the scam service. It would also be helpful to know how you came across it (google search, link from another website etc.)

Thank you,

JamesC

Re: Arlo Q connection issue

rj2017 — Mon, 27 Nov 2017 04:02:44 GMT

having problems connecting

Re: Arlo Q connection issue

rj2017 — Mon, 27 Nov 2017 04:06:29 GMT

arlo Q will not connect to router. Please help!!!

Re: Arlo Q connection issue

jguerdat — Mon, 27 Nov 2017 12:59:25 GMT

Need details of what you've tried and what you see. Have you tried a camera reset by pressing the reset button until the LED flashes amber? More explicit details will help us get you going faster.

Re: Arlo Q connection issue

rj2017 — Mon, 27 Nov 2017 14:19:28 GMT

having issues with sync on my computer and smart phone can anyone help ?

Re: Arlo Q connection issue

rj2017 — Mon, 27 Nov 2017 14:24:12 GMT

I have tried all trouleshooting instructions and still can not connect arlo Q

Re: Arlo Q connection issue

JamesC — Wed, 29 Nov 2017 18:20:46 GMT

rj2017,

At what point in the setup process are you experiencing an issue? Are you seeing any error messages? Please provide details?

JamesC