topic Re: Can't add a second CVR subscription! in Arlo Q

Can't add a second CVR subscription!

BKL81 — Sat, 04 Nov 2017 21:42:20 GMT

I've seen a number of discussions about this but, apparently the subscription page has changed since they were posted.
All I want to do is add an additional CVR plan for a new Arlo Q. When I go to subscription
-> manage camera, it shows all of my cameras. The camera that I currently have a CVR subscription on is already selected. When I also select the new camera for an additional CVR subscription and continue to the next page, it charges me not just for the new subscription, but also attempts to recharge for the current subscription I've already paid for.
So, I tried going back and deselecting the camera with the current subscription. For one thing, It caused me to lose all of my CVR video for that camera and on top of that, it will not give me the 50% discount for the new subscription!
Given this horrible design on what should be a very simple and basic task doesn't give me much confidence in the overall system.
Thanks for any suggestions.

Re: Can't add a second CVR subscription!

jguerdat — Sun, 05 Nov 2017 00:09:05 GMT

I haven't tried much in this area but continuing to the last screen has shown me the correct amounts to be charged with notice of the existing charges. Have you actually tried going to the last screen before acceptance?

Re: Can't add a second CVR subscription!

BKL81 — Sun, 05 Nov 2017 05:06:59 GMT

I did and it shows a charge for the new camera subscription and a recharge for the current subscription that I've already paid for.

Re: Can't add a second CVR subscription!

jguerdat — Sun, 05 Nov 2017 14:27:39 GMT

Not sure what to tell you unless you're up for renewal. Try a chat or phone call to support.

Re: Can't add a second CVR subscription!

BKL81 — Sun, 05 Nov 2017 15:22:20 GMT

Thanks - I've just decided to return the Arlo cameras and go with another brand.. As much as I wanted to like them, the Arlo software just seems somewhat flaky and unreliable.