topic Re: Arlo Q Push to Talk Not Working Using T-Mobile in Arlo Q

Arlo Q Push to Talk Not Working Using T-Mobile

Imcleo1 — Thu, 21 Sep 2017 15:12:21 GMT

I have been trying to get a problem resolved for since July 27 I posted the issue to Arlo (see below). The push to talk function does not work using Iphone 7 Plus and T-Mobile as a service provider. Arlo is promoting a product with a feature that does not work. I can not return the camera to the store where I bought it so I am stuck with a product that does not work as advertised. I am really considering filing a complaint against them and I see that many other people are having the same issue. Any suggestions from the community?

Discussion Thread

07/27/17 7:13:00 PM

I am having a problem with 2 way talking. If I talk on my phone I can not hear the sound coming through the camera but it records what I say and plays back what I say. In other words I can not talk to someone at my house because they can not hear me.

Re: Arlo Q Push to Talk Not Working Using T-Mobile

JamesC — Fri, 22 Sep 2017 16:38:14 GMT

This issue is specific to T-Mobile devices. Engineering is still working to resolve the issue. I will provide an update as soon as I know more.

JamesC

Re: Arlo Q Push to Talk Not Working Using T-Mobile

warrior101 — Thu, 12 Oct 2017 17:28:26 GMT

Subscribing to thread. Same issue with T-Mobile. iOS.

Re: Arlo Q Push to Talk Not Working Using T-Mobile

JamesC — Tue, 21 Nov 2017 21:51:54 GMT

A fix for this went out recently that should resolve issues with the push to talk feature when using a T-Mobile device on a data connection. Please let me know if you continue experiencing any issues.

JamesC

Re: Arlo Q Push to Talk Not Working Using T-Mobile

Zepps — Thu, 30 Nov 2017 04:02:39 GMT

So where is this fix? I have T Mobile and have same issue

Re: Arlo Q Push to Talk Not Working Using T-Mobile

warrior101 — Thu, 30 Nov 2017 04:20:39 GMT

Works for me now via cellular. You check if you have all current App updates? Firmware on cameras update? Power cycle your phone and try again.