topic Re: Arlo Q - new phone geofencing in Arlo Q

Arlo Q - new phone geofencing

aimfire — Tue, 26 Sep 2017 01:35:55 GMT

I just got a new iphone and when I'm trying to add my new device on geofencing. The new phone appears for a second then disapears before I have the chance to select it. I do still have my old phone for a few days but it is turned off and I deleted the Arlo app. Is there a way to add a new primary movile device?

Re: Arlo Q - new phone geofencing

JamesC — Tue, 26 Sep 2017 15:47:10 GMT

aimfire,

The new phone should remain selectable in the enabled devices list. Consider reinstalling the Arlo mobile app on your new device and try again.

JamesC

Re: Arlo Q - new phone geofencing

aimfire — Tue, 26 Sep 2017 22:55:02 GMT

Tried that and no difference. The new phone is listed as “unavailable” and still disappears.... Any other ideas?

Re: Arlo Q - new phone geofencing

aimfire — Tue, 26 Sep 2017 23:00:46 GMT

Re: Arlo Q - new phone geofencing

yummyco — Wed, 27 Sep 2017 04:45:29 GMT

I’m glad I’m not the only one have this issue. And I too have tried reinstalling the app, reset base station, uninstall app from old phone, none of these worked.

Re: Arlo Q - new phone geofencing

yummyco — Wed, 27 Sep 2017 04:47:21 GMT

The new phone I’m trying to setup is an iphone 8 if that matters

Re: Arlo Q - new phone geofencing

JamesC — Wed, 27 Sep 2017 15:56:49 GMT

Consider turning off your WiFi connection and allow the phone to connect to mobile data, also be sure location is enabled.

JamesC

Re: Arlo Q - new phone geofencing

aimfire — Thu, 28 Sep 2017 23:51:10 GMT

Geofencing is still not working - which is getting very irritating. I deleted the app, reinstalled, deleted all devices and reinstalled them. Now my phone is staying selectable but when I set up geofencing it won't save my address and just defaults back to armed. Any ideas?

Re: Arlo Q - new phone geofencing

aimfire — Thu, 28 Sep 2017 23:51:44 GMT

Have you had any luck?

Re: Arlo Q - new phone geofencing

yummyco — Fri, 29 Sep 2017 00:16:45 GMT

No, connecting with mobile network didn’t help. And I have the exact same issue of not able to save my address if I managed to select my phone from the geofencing by doing it quick enough before it disappears.

Re: Arlo Q - new phone geofencing

rrogan — Fri, 29 Sep 2017 15:10:50 GMT

I'm having the same problem trying to add my girlfriend's phone. I have my android phone enabled, but her iPhone doesn't show up at all when I look under the enabled devices on my phone, or on hers, when she's signed into her account with granted access.

If I sign into my account (the main account) on her phone, her iPhone shows up for a second and then dissapears. She was on iOS version 10.3.3 yesterday, updated to 11.0.1 today, and same problem still. Her iOS location settings are set to Always for Arlo as well.

Tried uninstalling the app, restart phone, reinstall app, which didn't work. Removed all devices and re-added them with no luck. Running out of ideas of things to try.

Re: Arlo Q - new phone geofencing

yummyco — Fri, 29 Sep 2017 15:38:16 GMT

Same here, given I only setup my arlo with single device which is not working at the moment, I have to use IFTTT for now with limited geofencing function.