topic How to remove a "Enabled device" in Arlo Q

How to remove a "Enabled device"

FrancisMorelli — Sat, 23 Sep 2017 21:39:16 GMT

Hi!

I have just bought a new iPhone, put the same name on the new device and install the Arlo app.

In Geoencing mode - Enable Devices, there are two entries with the same name, and I don't know which is related to my new phone. One shows "out of zone" aside.

How can I remove a device from this list?

Thanks.

Re: How to remove a "Enabled device"

JamesC — Mon, 25 Sep 2017 17:13:45 GMT

FrancisMorelli,

At this time, devices can not be removed from the list. Disable the device(s) not in use and only enable devices that you want to use for Geofencing.

JamesC

Re: How to remove a "Enabled device"

FrancisMorelli — Mon, 25 Sep 2017 21:39:02 GMT

Since both entries have the same name, how can I figure out which is which? Just testing?

Re: How to remove a "Enabled device"

JamesC — Tue, 26 Sep 2017 18:04:44 GMT

FrancisMorelli,

If the names are identical, you'll have to test to see which is the correct device. (i've escalated this topic citing this feedback)

JamesC