topic Re: Arlo Q won't discover in Arlo Q

Arlo Q won't discover

aakin2014 — Thu, 21 Sep 2017 21:20:48 GMT

I bought a new Arlo Q and have tried to set it up multiple times. It seems be an issue with Arlo being discovered. I've done the factory reset multiple times, I've tried connecting on my normal network, I've tried adding it on a guest network, my SSID and password to my network are completely alphanumeric with no spaces or characters of any sort and are simple. When I log on to manage my network, Arlo is listed as a connected device, but it's a no-go on the discovery. Thoughts?

Re: Arlo Q won't discover

Douwe — Thu, 21 Sep 2017 23:13:45 GMT

Possibly bad timing. My Arlo Q quit today and I went to this forum and found another thread, dated today, where other users are having issues today also. My guess is there is a problem at the Netgear end.

Re: Arlo Q won't discover

Japasa2255 — Fri, 22 Sep 2017 00:37:44 GMT

I have two of these cameras one is working fine and the other is now not connected and won't reconnect. It has been working fine for the past year. I have tried several times to reconnect and removed device and rest still no go.

Re: Arlo Q won't discover

Douwe — Fri, 22 Sep 2017 00:55:51 GMT

Now that is not good to hear. I wonder if your cameras have different firmware versions and if it has something to do with firmware?

Re: Arlo Q won't discover

Japasa2255 — Fri, 22 Sep 2017 01:02:59 GMT

Update I held the reset button on the side of the camera for a full 10 seconds and now I got it to reconnect.....

Re: Arlo Q won't discover

rwb2780 — Fri, 22 Sep 2017 15:10:57 GMT

Arlo q won't connect to network

Re: Arlo Q won't discover

Douwe — Fri, 22 Sep 2017 17:41:55 GMT

There was a problem yesterday at the netgear end but seems to be fixed now.

Re: Arlo Q won't discover

aakin2014 — Fri, 22 Sep 2017 21:23:17 GMT

Just got home and tried again today after a reset...it works! Netgear's issues yesterday seem to have resolved and it's up and working perfectly now