topic Re: Issues with CVR on Arlo Q in Arlo Q

Issues with CVR on Arlo Q

ericmcgovern — Wed, 02 Aug 2017 15:23:22 GMT

I tried out the cvr feature with my 2 arlo q's when I first bought them ( about a year ago). It was unusable at that point - recordings just being black, no sound frozen or pixellated video and laggy performance. For it to be usable I had to reboot the cameras once a day. If I use on demand triggered recordings they are fantastic.

Well I tried it again this week - and every single problem. persists. . The one thing I have piece. I have. eliminated as a potential problem is my isp, a year ago it was Comcast, now it is AT&T fiber. I wrote to support a year ago and received the typical netgear horrid support.

Anyone else have cvr and have it work well? Just looking for other experiences before I dump my entire arlo system and go with nest.

Re: Issues with CVR on Arlo Q

jguerdat — Wed, 02 Aug 2017 15:23:41 GMT

I've had CVR for a year or so now with only occasional hiccups, nothing like you're seeing. Have you reset the camera and tried again?

Re: Is CVR garbage for everyone else?

ericmcgovern — Thu, 27 Jul 2017 17:29:58 GMT

Yeah - I have done a complete reset, reboot, etc. and the issues persist. I assume it isn't the cameras as both have the same issues.

Re: Is CVR garbage for everyone else?

jguerdat — Thu, 27 Jul 2017 21:07:27 GMT

WiFi quality could be the issue if both have the same problem. Try moving one camera closer to the router to see if that helps.

Re: Is CVR garbage for everyone else?

GrandPop — Fri, 28 Jul 2017 00:47:10 GMT

We are having an identcal experience. You can read our thread HORRIBLE, easy to find, right near yours. It is amazing that folks suggest that our internet speed or camera location is too blame. We have extremely fast/reliable cable internet and my Arlo Q camera is 10' away (line of sight). Not sure why tech support would say that this is a common system problem, and others with experience suggest 'user error'. Hoping that the Arlo Team steps it up a bit... and gets this solved

Re: Is CVR garbage for everyone else?

islandboylp — Fri, 28 Jul 2017 22:23:09 GMT

This seems to be a common problem. I've detailed my issues in 2 previous forum posts (https://community.netgear.com/t5/Arlo-Q/CVR-and-motion-detection-videos-3-4-second-lag/m-p/1334151#M4514 was the latest).

Netgear Support hasn't been that helpful; the usual troubleshooting (reset, reboot, etc...), they told me just exchange the camera, which I did. I returned the Q and bought a Q+ and while the Q+ works "better" it still has the problems described by OP at least 1 time a week if not more when on CVR, when not on CVR it works perfect.

Another user had a forum post (can't find it now) of what he believes the problem to be, which is a memory leak after <x> minutes/hours of CVR recording due to the way Arlo CVR fetches/records the video feed from Netgear servers.

I think Negear really needs to actually look into this instead of pawning off on support tier 1 who just ends up telling you to return/echange the camera after days of troubleshooting.

Re: Is CVR garbage for everyone else?

islandboylp — Fri, 28 Jul 2017 22:33:38 GMT

Found the other post that had similar problems:

https://community.netgear.com/ejquo23388/board/crawl_message?board.id=en-arlo-q&message.id=3439

@MountainMadnesshas a good theory of why this keeps happening due to buffering.

Re: Is CVR garbage for everyone else?

ericmcgovern — Tue, 01 Aug 2017 18:44:47 GMT

If the answer was easy (weak wifi, reboot the camera) we all would have fixed it by now, this is clearly a big problem on Netgear's side.

I have sunk a good amount into Arlo - but like most of Netgear's products it is a release and forget, with only a few minor updates until they come out with the next product (where they claim all the problems have been fixed).

Re: Is CVR garbage for everyone else?

GrandPop — Mon, 31 Jul 2017 00:28:45 GMT

Still having THE SAME major problems here.

Wonder if anyone is not having these issues?

I have another base station, that I have never used.

Wonder if I should burn the hours to convert it over?

Re: Is CVR garbage for everyone else?

jguerdat — Mon, 31 Jul 2017 00:58:20 GMT

CVR has nothing to do with a base station system. The Q cameras don't use a base in any way.

Re: Is CVR garbage for everyone else?

JamesC — Thu, 03 Aug 2017 20:52:58 GMT

Engineering is currently investigating this issue. I will post an update when I have more information.

JamesC

Re: Is CVR garbage for everyone else?

ericmcgovern — Wed, 09 Aug 2017 17:54:24 GMT

Will be great to see if engineering comes back with anything

Re: Is CVR garbage for everyone else?

Thanks4TheFish — Fri, 11 Aug 2017 23:41:51 GMT

I have invested in Arlo Pro and Arlo Q hardware as well as an Elite subscription and CVR. My residence is blanketed by a meshed WiFi configuration with a gigabit fibre connection to the internet. No camera is further than 10' from a WiFi router and all cameras list a maxed WiFi signal stregth. The Arlo Pro cameras are setup to activate on motion only. The Arlo Q cameras are setup with the CVR. All three of my Arlo Q cameras with the CVR service drop connection, attempt to reconnect and then disconnect from the Arlo server. I have had to manually unplug, wait two minutes, and reset the cameras. When this power cycle process didn't work I have had to manually, factory, reset the cameras. All cameras are using the most current firmware. My conclusion - The cameras without the CVR seem to operate. The cameras with the CVR stop working after a variable period of time. This issues seems to be one of the following: 1) My internet provider (FIOS) is blocking the connection for continuous outbound transmission after a variable period of time which is doubtful as that blocking rule would probably impact other streaming services. 2) The Arlo CVR backend having buffering issues as described by the other posts or 3) A hardware issue where the Arlo Q overheats due to continuous transmission and disconnects from the WiFi. I haven't noticed any differences by changing the Arlo Q settings to 720p versus 1080p, etc.. which would, in theroy, lower the amount of data being transmitted to the CVR. Whatever the issue if it can't be resolved quickly I will need to cancel my subscriptions and only use the free service as this is not currently reliable for a video based security system. I have been on with support about this issue and while they were nice, the only resolution was to move the camera closer to the router, power cycle the camera and make sure it has the current firmware. I even bought another new Arlo Q thinking I may have received a bad hardware run but that didn't resolve the issue. I want this to work and have invested a significant amount of time and money in Arlo. If anyone has any suggestions please let me know.

Re: Issues with CVR on Arlo Q

Thanks4TheFish — Sat, 12 Aug 2017 00:05:25 GMT

I spent an hour writing a lengthy description of the Arlo Q and CVR issues. It posted the content and it was visible. I went back in to make a minor edit and clicked post only to have it disappear. I can't even back up to the page as it states that the time has expired. Not only does the CVR service not work properly the community board has bugs. Short version: Please fix the CVR service or refund our money. I would prefer for it to be fixed. However, it is not reliable as a video based security system. I have a meshed WiFi network with a gigabit connection. Alro Pro x 4 , Arlo Q x 3, Elite, and CVR. Yes, I have spoken to support and while they were nice it didn't resolve the issues.

Re: Issues with CVR on Arlo Q

jocities — Sat, 19 Aug 2017 05:19:33 GMT

Hi is this the screen everyone else is seeing? Definitely seems to be an issue with CVR as works fine under the basic plan

Re: Issues with CVR on Arlo Q

islandboylp — Tue, 05 Sep 2017 23:32:25 GMT

@JamesCany updates on the CVR issues? I'd like to resubscribe to CVR, but am waiting for the issues to be flushed out.

Thanks

Re: Is CVR garbage for everyone else?

Patk81 — Sun, 17 Sep 2017 05:07:06 GMT

Wow, thank you for writing everything I was going to say. I'm also on fiber with a Google mesh wifi. If you haven't done so already, Islandboy had mentioned in another thread how you can unsubscribe to the CVR service. It's very similar to the way you navigated to enroll for CVR. The refund will be prorated. Once we hear confirmation that it works, like you, I will be happy to sign back up.

Re: Is CVR garbage for everyone else?

islandboylp — Tue, 14 Nov 2017 02:27:10 GMT

bump @JamesC

Re: Is CVR garbage for everyone else?

Patk81 — Sat, 25 Nov 2017 10:57:54 GMT

The latest Android app update mentions bug fixes for CVR. Can anyone confirm that the issues have been ironed out?

Re: Is CVR garbage for everyone else?

nordstrm — Tue, 19 Dec 2017 19:35:16 GMT

I have an arlo baby and arlo q, and CVR still isn't good. Right now, no audio comes through although it is less pixelated.