topic Re: Arlo Q not connecting with my wireless network. in Arlo Q

Arlo Q not connecting with my wireless network.

Nelsey — Thu, 29 Sep 2016 23:52:54 GMT

Hi, I've been trying to set up and install my new Arlo Q camera. I follow the set up instructions to a T. It all goes well until after it chimes for the QR code. Then it simply seems to search and search to connect. I get a message saying: "Your camera is establishing a connection ... This may take a minute." Only, it never connects. What could the issue be?

Thanks!

Re: Arlo Q not connecting with my wireless network.

jguerdat — Sat, 23 Jan 2016 13:23:41 GMT

Try a reset first using the reset button for several seconds until the LEDs start blinking. Can you connect after that?

Re: Arlo Q not connecting with my wireless network.

JamesC — Mon, 25 Jan 2016 16:52:01 GMT

Nelsey,

Did a factory reset as jguerdat suggested resolve the issue or are you continuing to experience this behavior?

Please let us know!

JamesC

Re: Arlo Q not connecting with my wireless network.

Nelsey — Mon, 25 Jan 2016 22:14:55 GMT

Hi James, the reset did not work. Arlo Q still just searches and searches in order to connect. All other devices in my house (4 iphones, 3 mac laptops, ipads etc) connect to my wifi no problem. I'm getting very frustrated with the Arlo Q. Anyone experience similar issues? Advice would be greatly appreciated or I need to return this camera. Thanks!

Re: Arlo Q not connecting with my wireless network.

jguerdat — Mon, 25 Jan 2016 22:27:48 GMT

No need to be frustrated. Sometimes new equipment doesn't work properly. Can you return it to the store or vendor that sold it to you for a replacement? Otherwise, a trouble ticket can result in an RMA.

Re: Arlo Q not connecting with my wireless network.

JamesC — Tue, 26 Jan 2016 16:32:56 GMT

Nelsey,

Be sure you're entering your SSID and password EXACTLY as they appear for your router (case sensitive). When the Arlo Q fails to connect does it give you a chime notification sound indicating that it failed?

JamesC

Re: Arlo Q not connecting with my wireless network.

Nelsey — Tue, 26 Jan 2016 18:02:34 GMT

Thank you James, I spoke with Netgear support yesterday and got it all sorted out. We had to sign in to a different Wifi network and now it works well. Thanks again!

Re: Arlo Q not connecting with my wireless network.

Golias — Tue, 23 Feb 2016 05:42:09 GMT

Nelsey, I am having exatly the same problem. You mean you first signed in a different wifi and only then you signed in your wifi network and then was fine?
What was the explanation?
Thanks for your help.

Re: Arlo Q not connecting with my wireless network.

AJDhillon — Thu, 26 May 2016 02:25:05 GMT

I have same issue, it's not connecting, other arlo q works fine. This one says connecting but it never does and tried resetting and everything. This worked for couple months but now I needed to change the wifi and this never work. Should i return. Need help

Re: Arlo Q not connecting with my wireless network.

jguerdat — Thu, 26 May 2016 12:38:11 GMT

AJDhillon wrote:
I have same issue, it's not connecting, other arlo q works fine. This one says connecting but it never does and tried resetting and everything. This worked for couple months but now I needed to change the wifi and this never work. Should i return. Need help

Unplug the camera and back in to restart it. If that doesn't help, try removing the camera from Settings and resync it using the usual process. Make sure your WiFi has no special characters (spaces, underscores, etc.) in either the SSID or passphrase. Also, apparently the Q won't connect if using WEP - use WPA2.

If it's defective, you'll need to create a trouble ticket for an RMA.

Re: Arlo Q not connecting with my wireless network.

dsmckee — Sat, 11 Jun 2016 01:02:22 GMT

Re: Arlo Q not connecting with my wireless network.

jguerdat — Sat, 11 Jun 2016 12:40:39 GMT

Could be that your SSID and/or passphrase has non-alphanumeric characters in it. If so, you'll need to change them.

Re: Arlo Q not connecting with my wireless network.

Drifter6 — Sat, 20 Aug 2016 12:05:54 GMT

I had the same issue. Arlo Q went offline and it would not reconnect to wifi. I removed camera in settings as the post suggested and it worked fine.

Re: Arlo Q not connecting with my wireless network.

Pham75 — Tue, 30 Aug 2016 14:38:58 GMT

I have the same problem with you I think I need to return it

Re: Arlo Q not connecting with my wireless network.

Pham75 — Tue, 30 Aug 2016 14:39:12 GMT

Re: Arlo Q not connecting with my wireless network.

jguerdat — Wed, 31 Aug 2016 13:21:54 GMT

Pham75, you still haven't given us any details i0n any of your responses or threads. How can we even try to help? Also, note that the person you responded to fixed his own problem.

Re: Arlo Q not connecting with my wireless network.

CHiss — Wed, 31 Aug 2016 23:52:41 GMT

Yikes - so let me get this straight - in order to get this "new" Q (the old one connected fine - put the camera junked out) online, I have to kick all my other devices off and reconnect EVERYTHING on a new password? To include the family which will have to sign in, again.

Sounds like an Arlo issue and firmware needs to do a little more fixing. Meanwhile my audio surveillance doesn't work? Not to mention I've got a set of original devices - one of which stopped detecting any motion but me coming and going (which is super unhelpful as well).

Re: Arlo Q not connecting with my wireless network.

jguerdat — Thu, 01 Sep 2016 12:51:47 GMT

Not sure what you mean by this - if you have had a Q working, there's no need to change anything. The issue is that if you can't connect due to non-alphanumeric characters in either the SSID or passphrase, then, yes, you need to change things up. Chromecast has the same issue.

To be clear, you've had one Q connected previously and it works (apparently not optimally which could be a totally different issue). Now you're trying to connect another Q to the same network but having problems? If so, try resetting the new Q using the reset button for several seconds until the camera clicks and the LED is flashing amber.

Edit: It appears the latest Q firmware supports many special characters (but of course, you have to set the camera up to check versions as well as to receive updates). Check this thread:

https://community.netgear.com/t5/Arlo-Q-Arlo-Q-Plus-Installation/Arlo-Q-will-not-connect-to-WiFi-router/m-p/1133841#M825

Re: Arlo Q not connecting with my wireless network.

audreyestep — Wed, 14 Sep 2016 20:13:52 GMT

Hello,

I connected all 4 cameras perfectly. I go to set up the Q and follow precisely the steps and get the Not connected noise from the camera. I've reset using the paperclip, unplugged and replugged, tried it all again, with both of my Q cameras and it still will not connect to my router. What can I do?

Re: Arlo Q not connecting with my wireless network.

jguerdat — Thu, 15 Sep 2016 13:22:47 GMT

Without divulging secrets, what characters are in use with both your SSID and passphrase? Even one not-allowed character will cause this.