topic Re: Mic can't connect on T-mobile LTE in Arlo Q

Mic can't connect on T-mobile LTE

Thomsonpro — Wed, 31 May 2017 22:40:35 GMT

I have a new Arlo Q and the microphone works.fine when I'm,on a wifi connection (even away from home) but will not connect when on T-mobiles LTE network. I have updated the app and the firmware but it still doesn't work. I did a.search and nothing has worked. Any help would be appreciated.

Re: Mic can't connect on T-mobile LTE

TomMac — Thu, 01 Jun 2017 00:11:47 GMT

I would put in a trouble report to Netgear Support; https://www.arlo.com/en-us/support/contact.aspx

Re: Mic can't connect on T-mobile LTE

Thomsonpro — Fri, 02 Jun 2017 14:40:05 GMT

I did and customer service said their techs are working on it but there's no time table for it to be fixed. It's disseminating after buying it.

Re: Mic can't connect on T-mobile LTE

malcolmb — Fri, 21 Jul 2017 13:11:40 GMT

So I've been having this issue for awhile and it's been super frustrating because one of the main reasons I got Arlo was two-way communication with my dog if he does something he's not supposed to, like get on the counter... I followed all of the suggested remedies (uninstall, reinstall, power cycle phone, remove cameras, reinstall cameras, rest base station, factory reset phone, reinstall,...) Nothing worked. Turns out there is a solution, better, a work around. If you have a VPN that blocks IPv6 (I use Private Internet Access) the microphone will work over cellular. I believe (no expert here...) T-Mobile prefers IPv6 and it's not supported by the Arlo Pros (at least not for the two way audio), and P.I.A disables IPv6 to prevent "IPv6 leaks".

TL;DR

If you must have two-way communication, use Private Internet Access

Hope this helps.

Re: Mic can't connect on T-mobile LTE

LtCuzco — Tue, 07 Nov 2017 00:15:08 GMT

I am experiencing this same issue, and opened a support ticket over a month and a half ago, with no result or resolution in sight. Has anyone found a resolution for this issue that does not require me to pay for a separate subscription or service? Thank you in advance.