topic Re: Blue status light won't stay off in Arlo Q

Blue status light won't stay off

AnimalHouse — Mon, 10 Jul 2017 17:51:42 GMT

Hello, I received 2 Arlo Q's today and they're up and running great. Only problem is, I keep turning off the blue status light, but within 10-30 seconds it turns back on. This is happening with both cameras in all modes. How do I get that blue light to STAY off?

Re: Blue status light won't stay off

TomMac — Mon, 10 Jul 2017 18:35:41 GMT

In settings usu it's just a toggle off....

Are you sure it's not the blue-purple that means the camera is at max range? ( this can't be turned off ).

To see, unplug and move one of the cameras closer to you wifi source and see if it goes out

Re: Blue status light won't stay off

AnimalHouse — Mon, 10 Jul 2017 18:43:38 GMT

Yeah I'm sure. The LED guide that came with my cameras says if it's too far from the router, it blinks purple. But I'm definitely getting a bright, solid blue. Also one of the cameras is about 12' from the router with a direct line of sight, and it's happening with that one too. I've been toggling the light off in "settings" repeatedly for the past few hours, but it just keeps turning back on. Thanks for your suggestion though, I really appreciate the response!

Re: Blue status light won't stay off

TomMac — Mon, 10 Jul 2017 18:52:26 GMT

The only other option would be a reset to see if it fixes the issue, Hold in the reset for about ten sec and the led flashes amber...you will have to resync after.

Also, check your FW... it should be 1.8.3.1-11965

Re: Blue status light won't stay off

AnimalHouse — Mon, 10 Jul 2017 23:59:44 GMT

Ok. I tried doing the reset on both cameras, that didn't help the problem, so I then removed and reinstalled them. Still having the same issue.

Device info says firmware is 1.8.3.0-9926 but it says there are no updates available.

Re: Blue status light won't stay off

TomMac — Tue, 11 Jul 2017 01:23:43 GMT

Sorry, got nothing else to offer except contact Netgear support

( they may update tonight now that you reset them ( hopefully ))

Re: Blue status light won't stay off

AnimalHouse — Tue, 11 Jul 2017 14:00:07 GMT

Ok thanks for your help, much appreciated!

Re: Blue status light won't stay off

AnimalHouse — Sat, 15 Jul 2017 13:05:43 GMT

Ok guys, I've been back and forth with Arlo support all week with no resolution, but actually I figured it out myself late last night.

After I first activated the cameras, I linked them with my SmartThings account. Last night I was messing with the settings and routines in SmartThings, and I realized there is another toggle switch in that app for the status light. Once I turned that off in the SmartThings app, I was able to successfully turn it off in the Arlo app - and now it's staying off.

Unfortunately, I'm now getting the opposite effect - when I turn ON the status light in the Arlo app, it only stays on for a minute or two then turns itself off. But that doesn't bother me as I'd rather have it off anyway.