topic Arlo Q does not reconnect after loosing the signal in Arlo Q

Arlo Q does not reconnect after loosing the signal

HugoDiaz — Tue, 04 Jul 2017 01:11:04 GMT

Cams do not reconnect -- no power outages, no apparent router reboots -- BOTH cams loose connectivity and STAY out of servce. To drop connectivity is ok, it will happen-- the reason why it drops is not relevant -- but cams must save the password and reconnect without human intervention. This requirement ( I would bet on) should to be part of your design document but it was not implemented.

This is a significant BUG. In the world of QA it's called "incomplete deployment" -- guys please fix it and give us an honest schedule, we see reports for this issue a couple of years back. It has to be a known issue in your shop because it is easy to reproduce.

Have 2 cameras; the cottage is one bedroom/bath and a living area; the router is no farther than 20 feet from the cams. It works very well in general.

Serial Number 4SS16CSW2E9C8 cam1, version 2.4.4_17405 Relased 6/29/17

Thank you,

Re: Arlo Q does not reconnect after loosing the signal

TomMac — Tue, 04 Jul 2017 01:00:21 GMT

Have you tried and reset the Q ?

Re: Arlo Q does not reconnect after loosing the signal

HugoDiaz — Tue, 04 Jul 2017 01:08:45 GMT

Correction -- Model is X VMC 3040 | Arlo-Q HD with Audio

about reSync the cam

it requires physical presence to read the QR code. No help there

Re: Arlo Q does not reconnect after loosing the signal

Kremmen — Sat, 05 Aug 2017 14:25:24 GMT

I've only had one instance so far but it does look like an internet interruption does mean a power cycle is needed to get it to search for the router.

My other camera system, fortunately, keeps trying to connect after either a power or internet disconnect. I got the ArloQ as a backup to my other system so I'm covered by 2 different companies systems.