topic Re: Arlo Q - Microphone icon display incorrectly in Arlo Q

Arlo Q - Microphone icon display incorrectly

ML — Thu, 29 Sep 2016 23:42:57 GMT

I had an Arlo Q in my office which I had turn-off the microphone. When I use my Arlo app on my andriod phone to check the status. The microphone icon is 'black' which means enable but it should be grey out. After monitoring for a while, I noticed the icon will change from black to grey and grey to black randomly. Why?

Hardware VMC3040r6

Firmware1.8.0_5551

Re: Arlo Q - Microphone icon display incorrectly

jguerdat — Thu, 28 Jul 2016 12:50:12 GMT

Have you verified that the mic is actually on or off as the icon indicates? If the display is showing the true setting, I'd think that the camera has an issue. It would be worth a reset using the reset button for several seconds until it clicks and the LED starts flashing amber. You'd need to resync it after removing it from Settings, My Devices.

Re: Arlo Q - Microphone icon display incorrectly

RamTruckGuy — Sun, 18 Jun 2017 18:48:04 GMT

I thought that I would chim in here because I cant find any other way to get any support. Its like Arlo works very hard at pushing you into some chat rather than just being availale to fix things. The microphone icon is missing from the iPhone App. I have reset the camera (Arlo Pro), reset the base station, reloaded the App onto the phone and of couse the option to turn on the microphone and speaker for Arlo Pro is set to ON within the App. The microphone icon is showing if I log into Arlo with a PC. Can anyone help me with this issue please.

Thanks Jay

Re: Arlo Q - Microphone icon display incorrectly

jguerdat — Sun, 18 Jun 2017 23:24:33 GMT

Support is available in various forms using the Contact Support link at the bottom here.

Re: Arlo Q - Microphone icon display incorrectly

JamesC — Mon, 19 Jun 2017 18:58:42 GMT

RamTruckGuy,

A fix was deployed for this issue late last week. You may need to log out of the app (Settings > Profile > Log out) and sign back in for the icon to appear correctly.

JamesC