topic Re: Date and Time settings -Local time in Arlo Q

Date and Time settings -Local time

Looley — Thu, 29 Sep 2016 23:31:37 GMT

I have setup a new camera, the date and time settings on my library of recordings is not correct though, it is approximatel 18 hours behind. ... so wrong day and wrong time.

I suspect the settings are US settings (I am in Australia) but I cannnot find where to alter this.

Can anyone steer me in the right direction?

Re: Date and Time settings -Local time

jguerdat — Sat, 30 Apr 2016 12:13:04 GMT

Settings, My Devices, click on your base station and set the time zone.

Edit: OOPS! The process is the same for a Q only you click on the camera and set the time zone.

Re: Date and Time settings -Local time

NigglesSquiggle — Mon, 13 Mar 2017 02:12:38 GMT

I also am in Australia and my Time zone has been set to Sydney since I first setup my system, however, I also am seeing that the date and time are incorrect and I cannot change it, or see where to change it. I have also restarted my device to no avail.

I also see that when setting the Geolocation of my home, the radius is in the outdated "Feet" measurement instead of the normal metric units of Meters.

For such a slick app and web interface, it seems weird that there would be such a fundamental oversight as to not have a place in settings to manually configure this information. I really hope Netgear gets onto this problem pretty soon.

Re: Date and Time settings -Local time

jguerdat — Mon, 13 Mar 2017 12:28:09 GMT

Dunno why it would change but you seem to have ruled out the usual issues. You could try selecting a different TZ, save and then change it back to see if that helps. If not, I suspect your only options are 1) reset the camera using the reset button until the LED flashes amber and resync and/or 2) contact support and open a case.

No idea if that would somehow fix feet vs. meters. Maybe that's an issue with what the programmers are used to and not following local convention. "Feet" isn't outdated everywhere but sometimes those of us who use it think the rest of the world doesn't exist.

Re: Date and Time settings -Local time

leothelyn — Tue, 06 Jun 2017 13:58:28 GMT

How do i change the date and time on my Arlo?

Re: Date and Time settings -Local time

JamesC — Tue, 06 Jun 2017 18:07:18 GMT

leothelyn,

You can change your Time Zone settings by logging in to your Arlo account and navigating to Settings > My Devices > select your Base Station > select the appropriate Time Zone from the drop down list.

JamesC