topic Re: Camera speaker is disabled in Arlo Q

Camera speaker is disabled

ArloQ_FAQ — Thu, 18 May 2017 00:02:39 GMT

Brand new Arlo Q.

Firmware updated out of the box as of today.

Downloaded the iphone app as of today.

When I try and access the microphone to test the 2 way talk I get red text showing " Camera Speaker is disabled, Go to camera Settings to Enable".

Only.....I have, and it is enabled.... (tried this through the app and a browser via laptop)

Ive tested 2 way throgh a webbrowser and it works, I can both hear audio and press the mic button to speak and it works.

So my issue appears with the iphone app.

Iphone 6plus, app downloaded today.

Latest firmware on both ArloQ and my phone.

Ive tried resatarting the app, tried changing wifi networks on the camera, tried changing network on my phone, wifi, LTE etc.

Tried restarting the camera.

Not having much luck please help

Re: Camera speaker is disabled

ArloQ_FAQ — Thu, 18 May 2017 00:07:55 GMT

For what its worth, on my iphone looking under the microphone settings in privacy I do NOT see the arlo app listed meaning it has not requested access to the microphone

Re: Camera speaker is disabled

ArloQ_FAQ — Thu, 18 May 2017 01:33:31 GMT

Re: Camera speaker is disabled

TomMac — Thu, 18 May 2017 13:09:57 GMT

In the APP settings on the iphone ( not Arlo system ) is there a setting to grant usage of the mic for the app ?

Re: Camera speaker is disabled

ArloQ_FAQ — Thu, 18 May 2017 13:17:33 GMT

Thanks for the reply,

I mentioned in my second post;

For what its worth, on my iphone looking under the microphone settings in privacy I do NOT see the arlo app listed meaning it has not requested access to the microphone

That said, unless the app is requesting access I dont see a way to add it I can only approve or disapprove a request coming from the app.

As a general update to this thread (still not working) ive also tried;

hard reseeting the camera
rebooting phone

Re: Camera speaker is disabled

TomMac — Thu, 18 May 2017 22:58:25 GMT

For what its worth, on my iphone looking under the microphone settings in privacy I do NOT see the arlo app listed meaning it has not requested access to the microphone

Well... running Ipad here on os 9.3.5 and App version 2.4.0

I find the mic listed under PRIVACY with the normal toggle ( which is why I mentioned that )

BUT, also under tha APPS/ARLO (allow access to Arlo ) there is a toggle for the MIC to turn on/off... have you checked to see is that is ON?

Re: Camera speaker is disabled

ArloQ_FAQ — Fri, 19 May 2017 00:49:03 GMT

Unfortunatly dont see that on an iphone, here are screen grabs of both privacy settings and arlo settings in ios

Re: Camera speaker is disabled

TomMac — Fri, 19 May 2017 11:37:14 GMT

Well, I guess your running the newer IOS?

Put in a trouble report to Netgear here... https://www.arlo.com/en-us/support/contact.aspx

Re: Camera speaker is disabled

ArloQ_FAQ — Sat, 20 May 2017 16:38:07 GMT

I have a ticket in with them since day 1, so far zero solution

Re: Camera speaker is disabled

Ducky007 — Sat, 20 May 2017 17:00:28 GMT

Same issue. Annoying.

Re: Camera speaker is disabled

ArloQ_FAQ — Sat, 20 May 2017 17:07:53 GMT

I suggest you log a ticket with support, there telling me im the only one to have this issue.

What network are you with? That was the last question they had for me.

Re: Camera speaker is disabled

Ducky007 — Sat, 20 May 2017 17:26:08 GMT

Re: Camera speaker is disabled

Ducky007 — Sat, 20 May 2017 17:27:25 GMT

I was able to get it working. Even Thiago the app says the setting is disabled, try holding down the green microphone button anyway. The app will prompt for microphone security access. Once granted you can talk.

Re: Camera speaker is disabled

ArloQ_FAQ — Sat, 20 May 2017 17:41:53 GMT

Support suggest that which I tried, when I release the button it still comes up with the RED text but it does not prompt for mic access and is still not listed in the privacy settings under ios

Re: Camera speaker is disabled

JamesC — Wed, 24 May 2017 15:05:50 GMT

A new version of the iOS app is now available. Please make sure you update to the latest version from the App Store. See here for details: Release Notes - iOS App 2.4.1 - 24th May 2017

JamesC

Re: Camera speaker is disabled

Slickvic621 — Tue, 30 May 2017 22:16:16 GMT

2.4.1 installed, still an issue - no way to enable here. I'm wondering if it has anything to do with turning on that microphone access on a previous iOS app install, and the arlo account still thinking you're logged in under that device, with access granted. I had previously enabled microphone acces on another device, but under the new device, it doesn't give me the option to grant access, no matter what I try. This is an iOS API call issue within the app development. The app developers will need to fix.

Re: Camera speaker is disabled

caldwell2sa — Wed, 31 May 2017 16:30:49 GMT

I am having the same issue! FIX THIS!!!!!

Re: Camera speaker is disabled

nwccwh — Tue, 06 Jun 2017 03:27:09 GMT

Spoke to support this morning (6/5/2017) and there is a 'known issue' for users on T-Mobile with iPhone 7/+ and they're working on a fix - something about push-to-talk functionality.

Re: Camera speaker is disabled

ArloQ_FAQ — Tue, 06 Jun 2017 12:39:37 GMT

Well im on verizon and have also tested with AT&T so id say Netgear dont really have any answers.

Ive got nowhere with mine and now im out side of the 15 day return window from bestbuy, who has only 15 days as a return policy, whats happening best buy?

Re: Camera speaker is disabled

Timleemac — Thu, 15 Jun 2017 21:24:09 GMT

Same problem. Bought cameras/base station kit today from Costco. Updated cam and basestation firmware to most current (as of June 15, 2017). Have latest app (2.4.2) on iPad and iPhone 6, both with latest iOS update. Cameras and in-cam microphones work great. But I cannot see nor find a microphone button anywhere in order to speak through the camera speakers. I've checked all settings as described in this thread on both the iOS settings as well as Arlo settings. Mikes are enabled but none of the device screens shows a microphone button.