topic Re: Arlo Android App seems to timeout in Arlo Q

Arlo Android App seems to timeout

jrdoming — Thu, 11 May 2017 16:14:15 GMT

I recently bought the Arlo Q to use as a Baby monitor (wanted to be able to use for another purpose after the baby is old enough and wasn't sold on the other features of the Arlo Baby for $100 more). The issue I'm having is that we like to leave our Nexus 7 tablet up at night with the monitor running (previously used a Foscam with TinyCam app until it died) and so far in the two nights we have tried this we have woken up to the tablet screen being black as if the application timed out. Am I missing a setting or something that will allow me to have the application running indefintely?

Thanks

Re: Arlo Android App seems to timeout

TomMac — Thu, 11 May 2017 16:35:08 GMT

The black out could be a condition ( timed - out ) of your device ( check settings and change to always on ) or the time out may be from the app.

There have been changes over the last two years re timeout and the Q cameras... maybe others will speak up

Re: Arlo Android App seems to timeout

jrdoming — Fri, 12 May 2017 04:35:59 GMT

I looked for any settings relating to always on and timeouts and wasn't able to find anything. Unfortunately now we seem to have a bigger issue where the camera loses connection and we cannot view it randomly. This doesn't really work for our use case so I will probably have to return it. Will contact support just in case there is something they can do but unfortunately I need something reliable fast so I don't have a lot of time for extended troubleshooting.

Re: Arlo Android App seems to timeout

JamesC — Fri, 12 May 2017 22:32:45 GMT

jrdoming,

Arlo Q is not designed for continuous live streaming. After being idle for too long, the stream will time out as designed.

The camera losing connection could be due to poor signal strength or interference. What does the camera signal strength icon show?

You might take a look at the recently released Arlo Baby if you're looking for a baby monitor with constant live streaming capability: http://www.arlo.com/en-us/products/arlo-baby/default.aspx

JamesC