topic Re: Getting Notifications but not Video in Arlo Q

Getting Notifications but not Video

jaysa — Sat, 06 May 2017 01:18:52 GMT

I'm getting notifications but not getting the actual video until several hours later, if at all. Problem has been going on the last 2 days.

Re: Getting Notifications but not Video

TomMac — Sat, 06 May 2017 11:43:05 GMT

I would reboot the base using the Power Button....

Videos usu show up about 1-2 mins after the alert but it also depends ( time ) on the alert format.

Pushes are sent on the trigger event or start... Emails are send at end of video recorded, so if your video is 1 min the email would be 1 min PLUS your provider time

Re: Getting Notifications but not Video

jaysa — Sun, 07 May 2017 04:05:47 GMT

Thanks, but did not help. Still getting pushes immediately, videos and emails come several hours later, if at all. This problem just started 3 days ago. Cameras had been very good for over a year. Batteries are new.

Re: Getting Notifications but not Video

TomMac — Sun, 07 May 2017 12:22:50 GMT

Try a different email as a second address...it may be and sounds like your provider not Arlo

Re: Getting Notifications but not Video

jaysa — Sun, 07 May 2017 22:23:25 GMT

Changed from Yahoo email to Gmail. Problem remains the same.

Re: Getting Notifications but not Video

JamesC — Mon, 08 May 2017 22:15:38 GMT

jaysa,

I have tested this and did not see any issues with receiving email alerts and library recordings. Are you still seeing this behavior?

JamesC

Re: Getting Notifications but not Video

jaysa — Mon, 08 May 2017 22:50:01 GMT

Yes.

Re: Getting Notifications but not Video

jaysa — Tue, 09 May 2017 09:55:57 GMT

Original problem remains. New problem: camera zoom under video settings is now stuck in some type of searching mode, and batteries draining rapidly. Turned off all cameras.

Re: Getting Notifications but not Video

jguerdat — Tue, 09 May 2017 13:19:20 GMT

It may be worth the pain to remove everything from Settings, My Devices and start fresh. Use the Add Device button on the Devices tab to add the base and sync the cameras. Verify that everrything works properly. If not, what symptoms and error messages are seen as well as what the LEDs on the base show?

Re: Getting Notifications but not Video

jaysa — Tue, 09 May 2017 22:32:59 GMT

Thanks jguerdat, I did everything you said. The zoom malfunctioning battery sucking thing is fixed. Original problem remains: I'm getting notifications immediately, but not getting the actual video until several hours later. I do think I'm getting all of my videos, but I get the video and email anywhere from 40 minutes to 5 hours after the fact. I don't know what to do anymore. I guess I'll just wait until a new update becomes available.

Re: Getting Notifications but not Video

rbtaln — Tue, 09 May 2017 23:35:05 GMT

Me too immediate notifications but no video. Been going on for about a week now. Very frustrating. Maybe a server problem??

Re: Getting Notifications but not Video

steve_t — Wed, 10 May 2017 05:46:28 GMT

It could be a firmware issue.

If there's an immediate notification but no videos for several hours, I'd suggest opening a ticket with support and they may be able to help you 'live'

Re: Getting Notifications but not Video

JamesC — Thu, 11 May 2017 15:34:05 GMT

jaysa, rbtaln

I have not been able to reproduce the delay you describe when testing this. I encourage you to contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

If you need any further assistance, don't hesitate to reach out to me directly. I would be happy to help.

JamesC

Re: Getting Notifications but not Video

Onedwight — Fri, 12 May 2017 11:55:30 GMT

I am having this problem as well. Started about 2 days ago. Infact now I can not see live video, just keeps on processing until it says cameras offline. Any help would be appreciated as it is frustrating.

Re: Getting Notifications but not Video

Onedwight — Sat, 13 May 2017 01:26:21 GMT

I rebooted the neatgear by unplugging the power and the network cable for a few seconds, and the cameras started working again.

Re: Getting Notifications but not Video

TimTexas22 — Fri, 19 May 2017 15:13:26 GMT

Hi, Im having the same issue with the video and email not being received until hours later. Did you have the issue resolved? Thanks,

Re: Getting Notifications but not Video

jaysa — Fri, 19 May 2017 15:26:30 GMT

Problem solved. I had all of my cameras set to record for 5 seconds, which used to be allowed by Arlo, but it has changed back to the 10 second minimum. As soon as I put all cameras back at 10 seconds, the problem was solved.