topic Re: ArloQ bought from a friend cannot connect.. in Arlo Q

ArloQ bought from a friend cannot connect..

danwilson — Thu, 29 Sep 2016 23:57:13 GMT

Hi,

I recently purchased an Arloq, easy to use and install. I then bought a second camera from a friend (another arloq) but I cannot get it to connect, everytime I get through the Qr code part it just won't connect 😞 Need help 😄

Dan

Re: ArloQ bought from a friend cannot connect..

Nethalite — Wed, 22 Jun 2016 07:10:57 GMT

Have you tried factory resetting it?

Re: ArloQ bought from a friend cannot connect..

danwilson — Wed, 22 Jun 2016 07:29:15 GMT

Hi,

I sure have along with changing my wifi username and password to not contain any special characters as I heard that can cause issues.

Re: ArloQ bought from a friend cannot connect..

jguerdat — Wed, 22 Jun 2016 12:40:32 GMT

Did your purchasee reove the camera from his setup? Maybe that's keeping you from registering it in your setup.

Re: ArloQ bought from a friend cannot connect..

JamesC — Wed, 22 Jun 2016 15:44:15 GMT

danwilson,

When factory resetting, be sure you are holding the reset button in until you hear a "click". The camera will then reboot indicating that the reset is finished.

When adding the Arlo Q to your account be sure you are entering the SSID and password exactly how it appears (Case sensitive).

Be sure the device you are using to add the Arlo Q is on the same network.

JamesC