topic Re: Set up-Arlo Q in Arlo Q

Set up-Arlo Q

ArloQHelp — Thu, 29 Sep 2016 23:55:52 GMT

I have tried several times to set this up for the first time. I get to the section that the camera is recognized but the blue light doesn't stop blinking and I am not able to setup my account - tells me to make sure that it is connected to the internet.

Anyone have any advise?

Thanks,

Lisa

Re: Set up-Arlo Q

jguerdat — Sat, 21 May 2016 17:34:21 GMT

First, ensure that your WiFi SSID and passphrase are only alphanumeric characters, no special characters like spaces, underscores, etc. If that doesn't work, try resetting the Q using the reset button until the LED flashes amber. Try again to resync.

Re: Set up-Arlo Q

ArloQHelp — Sat, 21 May 2016 19:16:12 GMT

I did again. It gets all the way to the account set up and tells me to make sure the base station is connected to the internet and on. the serial number referenced with the base station is the same as the camera. Do I need any more equipment than the camera? Before the error message, it tells me the camera was found.

Re: Set up-Arlo Q

ArloQHelp — Sat, 21 May 2016 20:31:46 GMT

Also the router is an Apple Airport device - any suggestions? Everything else in my house is connecting ok to the WI-FI.

Re: Set up-Arlo Q

ArloQHelp — Sun, 22 May 2016 12:44:53 GMT

I misunderstood your earlier comment. The WIFI name does actually have spaces and special charaters like - and '. So will the camera not recognize that if I type it in correctly?

Re: Set up-Arlo Q

jguerdat — Sun, 22 May 2016 21:56:13 GMT

Depending on exactly what characters are used, that's your problem. If your router supports a guest network, you could set that up for only your Q camera(s).

Re: Set up-Arlo Q

ArloQHelp — Tue, 24 May 2016 02:10:07 GMT

Thank You!