topic Re: screen goes dark in Arlo Q

screen goes dark

ThanhHien — Sun, 12 Mar 2017 03:25:52 GMT

when I clicked on "live" button to check out the camera, it comes back with "please wait".

After 30 to 60 seconds, it comes back with dark screen and stay dark.

Sometimes I hear noise. Sometimes I don't.

In order for the camera to work I have to reset the device.

The camera will then work for next day or two then go dark again when I check in.

Please help. Thanks.

Re: screen goes dark

jguerdat — Sun, 12 Mar 2017 14:35:55 GMT

I've been seeing that recently myself. I'm trying to work through it to see if my camera is slowly going bad or if it's something on the Netgear side. It might be worth opening a case with support to see what they say.

Re: screen goes dark

TomMac — Sun, 12 Mar 2017 14:49:34 GMT

My Q is as old as yours and on 24/7 too...no issues noted

Re: screen goes dark

SDoorjam — Wed, 15 Mar 2017 19:50:31 GMT

Mine is brand new and doing that. Was good for a few days and on and off throughout the day today. Already contacted support