topic Re: Arlo Q Streaming Service Down in Arlo Q

Arlo Q Streaming Service Down

ensanguined — Fri, 10 Mar 2017 02:17:34 GMT

My Arlo Q refuses to allow me to live stream the feed (pressing the Live icon on the image), popping up this error:

"We are sorry, the streaming service is currently down. Please try again."

Also, it does not record movement (i.e. no motion detection is occurring).

I have reset/switched it off at least 5 times and tried to live view on 3 different PCs on different networks (each with 2 different browsers) and on 1 mobile device using the Android Arlo app.

Seems like the CVR is working fine though, so what the #### is going on?

Thanks.

Re: Arlo Q Streaming Service Down

jguerdat — Fri, 10 Mar 2017 13:59:20 GMT

Whew! WHile trying to respond here, I had to power cycle my Q so I could test it and then the forums went down for a few minutes. We're back now, though.

I have no issue with the streaming but I did have a black screen when live viewing. CVR seemed to be having a problem so I power cycled. That fixed the black screen but it took a minute for live view and CVR to come back to life - I got the streaming service message. The timing between your post and mine is significant so maybe something happened that's fixed now.

Re: Arlo Q Streaming Service Down

pom_boy — Sat, 11 Mar 2017 08:24:52 GMT

My Arlo Q currently reports that the 'streaming service is down'. It is only by luck that I am at the remote camera location and can provide my own security with respect to my unhinged neighbour.
If the streaming or cvr or live image service goes down, Netgear you must, repeat must, send users a push notification. Otherwise there is no way that Arlo provides a viable alternative to a traditional closed circuit security system.
Presumably I'll get a refund of my monthly subscription fee for cvr?

Re: Arlo Q Streaming Service Down

jguerdat — Sat, 11 Mar 2017 13:09:27 GMT

Have you restarted the camera? I've been dealing with some issues myself that a camera restart fixes. Not sure what's going on so I opened a case while I try to figure out whether it's a bad camera or something else. My case is for missing videos in the library while CVR shows that a recording was made. Could be a symptom of bigger issues.

Re: Arlo Q Streaming Service Down

pom_boy — Sun, 12 Mar 2017 20:42:39 GMT

Yes - have restarted camera. Does not fix. Streaming service still down. Netgear - any answers please?

Re: Arlo Q Streaming Service Down

jguerdat — Sun, 12 Mar 2017 23:15:06 GMT

I have no issues at the moment. Open a case with support.

Re: Arlo Q Streaming Service Down

ensanguined — Tue, 14 Mar 2017 18:10:49 GMT

jguerdat wrote:
I have no issues at the moment. Open a case with support.

In what halcyon, bullcrap world do you live in where because a problem is not happening to you then it must not be happening at all, and where opening a support case with foreign call centre staff who are outsourced to act on behalf of six different companies at the same time actually does anything, yet interacting directly with Netgear support employees on their community forum does NOTHING?

Why isn't someone knowledgeable telling us what the meaning of this error is? HELP

So sick of these useless Arlo products. Time to start trolling Netgear all over social media to stop them entrapping anyone else into buying this pathetic trash of an excuse for a product line.

Re: Arlo Q Streaming Service Down

jguerdat — Mon, 13 Mar 2017 12:18:11 GMT

If you actually stop to think for a second, a problem with your system doesn't mean a systemic problem all over. Yes, it's frustrating but a sample of one or a few over the entire population isn't particualrly significant. Your problem may lie anyplace from bad hardware to something in the network connectivity, meaning anything from your network through the iSP to something at the servers. We can't answer your question because we don't frickin' know, either. How can we? That's what the official support is for. Use it or lose it.

Whining at the top of your lungs won't get you anyplace here.

Re: Arlo Q Streaming Service Down

pom_boy — Tue, 14 Mar 2017 00:32:01 GMT

Hi,
Can netgear please provide an indication of whether this is a system issue or issue at my end (which I don't think it is as I have changed nothing). I have opened a case and started a dialogue on this forum. It to date have received no feedback direct from netgear. Thanks

Re: Arlo Q Streaming Service Down

pom_boy — Tue, 14 Mar 2017 00:32:59 GMT

Btw this error occurs on the iOS app. System appears to work fine on Apple TV app.

Re: Arlo Q Streaming Service Down

jguerdat — Tue, 14 Mar 2017 18:25:51 GMT

I believe i Have just a few more actual answers than you have even attempted.

Plus, you won't even use the official support - no forum can give you all the answers. If you had bothered to even peruse the Contact Support link at the bottom you would have noticed the chat and email choices so you didn't have to succumb to your prejudices about people who don't sound like you. If you want answers, you have to go to the place where they are. We're just users here, with few exceptions (JamesC being the most prominent).

Re: Arlo Q Streaming Service Down

Twisters — Tue, 14 Mar 2017 14:37:30 GMT

I am experiencing this too. My iOS app will not live stream from the Q, it live streams from the PRO with no issues. I am also unable to live stream from the Q with Chrome browser as well. Any updates on this?

Re: Arlo Q Streaming Service Down

JamesC — Tue, 14 Mar 2017 18:25:16 GMT

I have not been able to replicate any issues with streaming Arlo Q from any device. There was recently an iOS app update, be sure you have the latest version installed and try again.

ensanquined, Twisters

You seem to indicate having the same issue regardless of the browser/device used. What firmware version is your Arlo Q running? Currently, 1.8.3.0_9926 is the latest, check to make sure it is up to date. If possible, please post a screenshot of the error message you are receiving.

Additionally, for those experiencing this issue, who is your ISP and what are your download/upload speeds?

JamesC

Re: Arlo Q Streaming Service Down

luro — Wed, 15 Mar 2017 02:06:20 GMT

I have two Arlo Q cameras (both connected to the same wi-fi network). One is working fine.

The other Arlo Q I get the same message about streaming being down.

"We are sorry, the streaming service is currently down. Please try again."

I use the iOS app and it's up to date. I can't view the footage on either the iOS app or through a web browser.

I've tried resetting and power cycling. This issue has been present for several days.

Have logged a request with support.

Re: Arlo Q Streaming Service Down

luro — Wed, 15 Mar 2017 02:07:32 GMT

My firmware is up to date and my bandwith is 100Mbit down 40 up.

Re: Arlo Q Streaming Service Down

pom_boy — Wed, 15 Mar 2017 04:45:45 GMT

Thanks for chiming in all those who had similar issues recently. As if by magic and with no action or changes by me, streaming is back up and running.

Re: Arlo Q Streaming Service Down

luro — Wed, 15 Mar 2017 07:10:43 GMT

Same for me - back up now.

Re: Arlo Q Streaming Service Down

pom_boy — Wed, 15 Mar 2017 17:43:48 GMT

And now it's down again.......,

Re: Arlo Q Streaming Service Down

SDoorjam — Wed, 15 Mar 2017 18:13:58 GMT

I just installed my camera for the first time on Sunday (3/12) and it worked fine but since 11:15 this morning (Eastern US time) I have been having problems. It would show the live feed but there was no wifi icon and it wasn't recording. The manual record button was disabled as well. I emailed support but haven't heard back yet. I finally found this thread and it was working again very briefly. The wifi icon is now displayed but live feed and recording are not working - it clocks for a while with "Please wait" and then says "The camera failed to connect. Try again". This happened at the same time as @pom_boy's post saying it was down again. And it continues to be down. I am using the web browser and Android app.

Re: Arlo Q Streaming Service Down

SDoorjam — Wed, 15 Mar 2017 18:46:46 GMT

And now it's working - live feed and recording. I'm hoping this is an unusual event because it's worthless if it can't stay active.