topic Re: Arlo Q - viewing camera on multiple devices at same time in Arlo Q

Arlo Q - viewing camera on multiple devices at same time

Kris10_elizabet — Thu, 29 Dec 2016 16:45:02 GMT

I set up the camera using my iPhone. I then went through the steps to add my husband as a friend so he can view the camera also. Problem is that it seems that when I am viewing the camera, he cannot view it at the same time. It will kick me out and he will get an error message. How do we correct this so we can both view the camera to check on things while we are at work?

Re: Arlo Q - viewing camera on multiple devices at same time

jguerdat — Fri, 30 Dec 2016 00:38:18 GMT

Yes.muse Settings, Grant Access to a second email address. Follow the directions and both can check things simultaneously.

Re: Arlo Q - viewing camera on multiple devices at same time

Kris10_elizabet — Fri, 30 Dec 2016 16:08:09 GMT

I have already done that. The second email address HAS been granted access. He can log in to view the camera, it's just that we cannot both view at the same time. If I am logged in on my phone, when he tries to log in, it will time-out the request. He can only access it when I am not in it.

Re: Arlo Q - viewing camera on multiple devices at same time

JamesC — Fri, 30 Dec 2016 19:56:26 GMT

Kris10_elizabet,

What error message is he getting? Can you post a screenshot of the error?

JamesC

Re: Arlo Q - viewing camera on multiple devices at same time

Slagish — Wed, 11 Jan 2017 10:58:44 GMT

I think she's referring to simultaneous watching a live feed on the same camera. I've tried and it's not possible it seems. I'm curious to know if the camera connects to Arlo's server then shows the live feed, cause if that's the case then there shouldn't be any reasons to not be able to watch that same live feed at the same time.

Re: Arlo Q - viewing camera on multiple devices at same time

RickandLisa — Sun, 12 Feb 2017 02:22:43 GMT

Why can my Husband and I not view our cameras online at the same time? It kicks one of us off when the other logs on. That is not helpful.

Re: Arlo Q - viewing camera on multiple devices at same time

jguerdat — Sun, 12 Feb 2017 14:14:57 GMT

As noted many times here, that's by design. Use the account to go to Settings, Grant Access and send an invite to a second email address. Select the cameras you want to share and add privileges as needed. When the invite email directions are completed, both can log in at the same time. The guest account doesn't have quite the same access as the master account but for most things it's fine.

Re: Arlo Q - viewing camera on multiple devices at same time

Myko808 — Fri, 10 Mar 2017 10:29:05 GMT

As noted many times, she has already done that. Ias well, and I too have the same problem. Perhaps you have another (different) solution?
I would like to be able to view simultaneously on my multiple devices that carry the same address.
Thx, & Aloha

Re: Arlo Q - viewing camera on multiple devices at same time

jguerdat — Fri, 10 Mar 2017 13:24:59 GMT

I'll resist the temptation to say, "As noted many times". 🙂

There is NO other option. If you use the same master login information, the second person to connect will kick off the first person. Use of the guest account does not cause this since you're using a second account.

Re: Arlo Q - viewing camera on multiple devices at same time

delphinus1966 — Fri, 10 Mar 2017 18:35:06 GMT

Ok, so it seems that Super user is a misnomer. I am having the same issue. I am the master account holder. I have given/shared the access with another user. I am having nothing but problems viewing the camera if they are logged in. I get an error that the "camera failed to connect. Try again"

The only way I have found to get around this is to change the video resolution, which I am guessing that it resets the camera and bumps the other user off and then I am able to connect. When they are not logged in (using their unique email) I have no issues accessing the cmaera.

Re: Arlo Q - viewing camera on multiple devices at same time

jguerdat — Fri, 10 Mar 2017 20:28:07 GMT

Superuser is a title the board gives me. However, even if I were perfect, I couldn't have answered your question since you didn't tell us exactly what was happening. There's a hugedifference between using a guest account so everyone can log in at the same time and what you finally described, having issues with both people already having logged in.

My guess here is that you're both trying to access the same camera at the same time, I.e. both trying to live view. That ain't gonna work. Give us ALL the details and maybe a solution is to be found.

Re: Arlo Q - viewing camera on multiple devices at same time

Myko808 — Sun, 12 Mar 2017 05:55:20 GMT

OK, so lets try this again... I have several devices, phone, ipad, labtop... I would like to be able to view the same camera at the same time from all (or at least two) of these devices. Am I to sign in as a guest from device #2 and device #3? As the same guest or different guest? Please clarify for me, I am not a high tech guy although I do understand basics and perhaps a little more.

Arlo advertises as being user friendly and really for the most part I think it does a good job although in this area it seams to fall short. If it is possible I would love for Arlo to work on a new program that addresses this, it seems that others are having the same issue.

Thanks, Aloha

Re: Arlo Q - viewing camera on multiple devices at same time

jguerdat — Sun, 12 Mar 2017 14:07:13 GMT

Two people can be logged in at the same time using different credentials and can view the library, etc. with no issue. What you CAN'T do is to both live view at the same time - the first person has control and the second has to wait. There's no way around it.

Re: Arlo Q - viewing camera on multiple devices at same time

Myko808 — Sat, 18 Mar 2017 23:01:38 GMT

Hey, finally a straight honest answer. Thank you! I can work with it, it's ok, not perfect but I can work with it. And now I no longer have to WASTE TIME trying to figure out a way to make it work, and create FRUSTRATION. I can just accept it and work with it.

So again, thank you for the honest and straight answer. Please continue with this wonderful and efficient superuser trend! 😉

Aloha no kako

Re: Arlo Q - viewing camera on multiple devices at same time

delphinus1966 — Fri, 07 Apr 2017 21:16:29 GMT

It would be great if Arlo support would comment on this issue. I just got off the phone with them and according to Arlo support this should not happen. The have escalated it to the next level which I should hear from in a couple of days.

The sharing of the camera would be mostly unless if you cannot have more than a single person watch the feed at the same time. It is this exact reason that i used Nest cameras at home (even though I prefer Arlo for their ease of use and recording access basic at no charge) I have to be able to access my camera if my wife is also watching.

I use the arlo for a testing environment and there is usually an exam proctor and myself that would need to have access to the video feed. Luck would have it I accidentally figured a way around the issue. If you change the video resolution it will boot the current person watching the video feed and once the camera adjusts you can then veiw the feed without an issue with the additional account. Keep in mind if you do this you kick off the first watcher and they will not be able to access the feed until you release the feed.

Why the super user stated that 2 or more persons watching the feed at the same time on different accounts is not possible I am not sure. There is nothing in the documentation that states this and support also did not state that 2 people watching a feed simultaneously is not possible. They moved me to tier two to attempt to correct this issue.

If this was something that was not intended to be supported I would think they would put that information in the sharing section of the manual, which it is not as you can see from the clip from the manual.

If support is able to correct this issue I will follow up.

Re: Arlo Q - viewing camera on multiple devices at same time

jguerdat — Fri, 07 Apr 2017 23:00:38 GMT

You can't live view with 2 accounts at the same time since the first has control over the cameras. The stream goes to one display - it's not a multicast. The use of a guest account is to be able to do everything else without kicking the other person off. It's not the same things as the master account which can be a plus or a minus.

Re: Arlo Q - viewing camera on multiple devices at same time

delphinus1966 — Sat, 08 Apr 2017 17:25:21 GMT

That answer makes since, thank you. Unfortunately, I am not sure that is the case. I have 4 Nest cams at my home and I can watch any of the 4 at the same time that my wife access the same camera on the shared account. While I know Arlo is not Nest, there is really no reason that two accounts cannot access the system at the same time. It severely reduces the functionality of the system if you cannot. Also, as the master account I should then be able to override the shared account so I can access the camera rather than getting a message with a cannot connect error.

If you read my previous post you will notice that support acknowledge that this was not normal activity and have moved the ticket to tier two for additional investigation. I am sure that they would have just told me that 2 accounts cannot view the feed at the same time if that is the case. I have never used a camera system that will not allow two accounts to view the feed simultaneously. If that is really the case I am really glad I only invested in one Arlo camera. I currently have Kuna, Nest, and a Skybell HD at my home. Furthermore, I have used several IP cameras over the years as well as the Logitech Alert system (my personal favorite, wish they did not discontinue it) and all of the systems allow two people to view the feed at simultaneously.

I am hoping that Arlo support can answer solve the issue, but if not then luckly for us there are other choices out there.

Re: Arlo Q - viewing camera on multiple devices at same time

TedG — Wed, 12 Apr 2017 01:24:05 GMT

"You can't live view with 2 accounts at the same time since the first has control over the cameras."

jguerdat, can you tell us where this is documented by NETGEAR? I haven't been able to find anything in the User Manual or elsewhere to back up your statement.

Thanks.

Re: Arlo Q - viewing camera on multiple devices at same time

jguerdat — Wed, 12 Apr 2017 21:49:20 GMT

I don't think it is documented. You can test it for yourself.

Re: Arlo Q - viewing camera on multiple devices at same time

TedG — Thu, 13 Apr 2017 01:34:20 GMT

jguerdat we must not be talking about the same thing. At NETGEAR Support's urging I retested it & am currently viewing the Life stream on 3 devices simultaneously. (A PC, an iPhone & an iPod Touch.) The mistake I made in my earlier testing was that I had used the same account (email & password) to log in to the Arlo app/site on two different devices. When you do that & log in to the 2nd device it disconnects the first device's connection.

But having 3 different accounts seems to be working as desired. I have to compliment NETGEAR Support for their assistance as I worked through the problem. The mistake was mine.

Good luck.