topic Re: computer will not discover ARLO Q in Arlo Q

computer will not discover ARLO Q

wattsup — Sat, 18 Feb 2017 14:54:58 GMT

My computer wll not discover arlo Q. I have tried about a dozen times. I have also did a factory reset with no sucess. Also what is the support number for ARLO

Re: computer will not discover ARLO Q

jguerdat — Sat, 18 Feb 2017 15:19:25 GMT

Are your SSID and passphrase using only alphanumeric characters? That's a frequent issue until firmware is updated.

Use the Contac t Support link at the bottom of these pages.

Re: computer will not discover ARLO Q

wattsup — Mon, 20 Feb 2017 16:30:37 GMT

Resolved problem. Verizon Modums have 2 networks a 2G and 5G network. The 5G network was not visable to my PC and could not be synched. While it was visible to my cell phone, i was unable to sync uising the cell phone. Finally I used my Laptop and was able to sync the ARLO Q in a couple of minutes using the 5G network..

Re: computer will not discover ARLO Q

Vern12 — Thu, 23 Feb 2017 16:53:57 GMT

I set up Arlo Q first camera and the set up worked perfectly, however when I tried to connect the second camera via "Add Device" the computer would not recognize the second camera. I repeated the set up, including resetting the camera and all steps worked except the last one which was the "recognize" step.

I can't get the second camera to hook up, and would appreciate any help.

Thanks,

Vern

Re: computer will not discover ARLO Q

jguerdat — Thu, 23 Feb 2017 19:51:23 GMT

Try resetting the Q usingb the reset button until the camera clicks and the LED flashes amber. Did that help?