topic Setting up Arlo Q, Model number VMC3040 in Arlo Q

Setting up Arlo Q, Model number VMC3040

yKrApS1602 — Thu, 29 Sep 2016 23:56:55 GMT

As my Router SSID must only include alphanumeric characters I have had to use 5GHz and change the 5GHz wireless SSID. (I have other wireless equipment set up for 2.4GHz which includes a non-alphanumeric SSID set up automatically by my router).

I have successfuly setup and accessed the camera and can view the display on my PC screen on which the QR code appears to assist setting up.. When I move the camera to the desired location, where there is no PC screen, do I have to set it up again using the QR code on a Smartphone, or another monitor, or can I access the camera, based on the initial setup using my PC monitor (which displays the QR code) as part of the initial setup.

I hope I have made myself clear. The latest firmware is installed. OS is Windows 7, 64Bit. Thanks in advance for your advice.

Re: Setting up Arlo Q, Model number VMC3040

jguerdat — Wed, 15 Jun 2016 00:30:39 GMT

There's no reason to have to reconnect unless the network itself is changed. So, simply moving the camera to a different location in your house won't matter.

Re: Setting up Arlo Q, Model number VMC3040

SpArKy1936 — Wed, 15 Jun 2016 18:32:02 GMT

The reason it did not work was that the camera was out of range. Moving it nearer the router made it work. As I want the camera to work further away from the router, I have added a netgear dual range extender which will work at 5GHz. However, this now changes the original SSID which now contains non alphanumeric characters, so the camera does not work.

Any suggestions, please.

Regards,

Re: Setting up Arlo Q, Model number VMC3040

jguerdat — Wed, 15 Jun 2016 20:26:46 GMT

I have an extender and I can change the SSID with no issue. Have you stepped through the config pages to see if you can?

Re: Setting up Arlo Q, Model number VMC3040

yKrApS1602 — Sun, 19 Jun 2016 19:06:55 GMT

Hi jguerdat.

Many thanks for your quick and excellent advice. The system now all works OK.

I have used a Netgear dual band extender using both bands simultaneously: the 2.4GHz band for the Laptops/PCs and the 5GHz band for the VMC3040 - using a new SSID containing only alphanumerics.

Best regards