topic Re: Arlo Q Library Videos Automatically Deleted in Arlo Q

Arlo Q Library Videos Automatically Deleted

Eggy012883 — Fri, 06 Jan 2017 05:24:18 GMT

My firmware is 1.8.3.0_9926.

After firmware upgrade, I find that the videos in my library are not saved on cloud for 7 free storage days and the vidoes on the same day are automatically removed from my library.

What is going on and how to solve this?

Re: Arlo Q Library Videos Automatically Deleted

TomMac — Fri, 06 Jan 2017 13:33:48 GMT

what OS and device... need more info

Re: Arlo Q Library Videos Automatically Deleted

Eggy012883 — Fri, 06 Jan 2017 17:32:00 GMT

Hi,

The iOS 10.2 and device is iphone 6s Plus.

Thanks,

Michael

Re: Arlo Q Library Videos Automatically Deleted

JamesC — Fri, 06 Jan 2017 17:32:56 GMT

Eggy012883,

Do you notice the same behavior when viewing your library from a browser? Also be sure you do not have a library filter set, effectively hiding the videos.

JamesC

Re: Arlo Q Library Videos Automatically Deleted

TomMac — Fri, 06 Jan 2017 17:56:17 GMT

The IOS app has been a bit glitchy since released on 12-22. If possible take a look via another device like PC and check if videos still there.

at https://arlo.netgear.com/

Also , put in a trouble report to Netgear Support... more notices, faster fixes. good luck

Re: Arlo Q Library Videos Automatically Deleted

Eggy012883 — Sat, 07 Jan 2017 04:37:38 GMT

Same behaviour from browser and no library filtwrs

Re: Arlo Q Library Videos Automatically Deleted

TomMac — Sat, 07 Jan 2017 12:57:27 GMT

Sounds like something got gliched from the FW update...

Check your FW on cams and base to make sure they are new

Power button reboot the base

If above fails, you may have to RESET your base and start as new