topic Re: Arlo Q Offline in Arlo Q

Arlo Q Offline

Tatoosue — Mon, 31 Oct 2016 15:33:21 GMT

All of a sudden, my Q stopped working and is showing "offline." I have tried everything that I know to do. I have initiated the factory restart, still will not reconnect. My wireless' cameras are fine. Can someone please help?!?

Re: Arlo Q Offline

TomMac — Mon, 31 Oct 2016 15:33:40 GMT

Go to SETTINGS>MY DEVICES>pick q cam and use REMOVE DEVICE

Do a reset of the Q cam by holding in the reset in for about 10 secs till the front LED flashes...

Bring back the Q as if new ( ADD DEVICE )

Re: Arlo Q Offline

Tatoosue — Mon, 31 Oct 2016 15:33:55 GMT

Thank you soooo much. I am still at work, so I will have to try that when I get home. It just about wore me out last night - I finally just gave up! Thanks again.

Re: Arlo Q Offline

RandyWe — Fri, 04 Nov 2016 17:39:01 GMT

I have exact same problem. 1 out 100 times it will work when I open app. I will get notifications of movement detected even though app shows Arlo Q offline. I'm unable to see a recording for the motion detected when camera shows offline. I'm also unable to control it. I've removed it from my account done a factory reset. None of these things work. I have a base with 3 wireless Arlo cams that works flawlessly but the Q isn't functioning even when setup is successful.

Re: Arlo Q Offline

jguerdat — Fri, 04 Nov 2016 18:23:20 GMT

Contact support:

https://www.arlo.com/en-us/support/contact.aspx