topic Re: ARlo q not recording in Arlo Q

ARlo q not recording

Jordandawg05 — Mon, 24 Oct 2016 17:05:48 GMT

i had a subject approach my door and rang my door bell but my camera wasn't triggered to record. it usually does when someone rings my bell as i didn't change any settings.

i had theapp on my computer on and i saw the 'ear' icon turn to yellow to indicat that the camera did hear something.

i checked my settings again and everything seems normal but wondering why there wsan't any recording.

i also had a setting that recorded starting at 6:30 am and I haven't seen any recordings in my library the past few days. so something is going on.

any ideas?

Re: ARlo q not recording

jguerdat — Mon, 24 Oct 2016 19:45:18 GMT

Try power cycling the camera. Also, is the WiFi indication good?

Re: ARlo q not recording

Jordandawg05 — Mon, 24 Oct 2016 19:47:03 GMT

Yes Wifi indicator is good - full strength

Re: ARlo q not recording

Jordandawg05 — Mon, 24 Oct 2016 20:47:10 GMT

i just got a notification from my other ARlo wireless but no recording in library....weird. i'll try to unplug the hub and reconnect it.

my issues seems to be only with Arlo Q but now the other wireless camera ( i have two other ones and my front door is fine but the 2nd wireless is not recording in library?)

Re: ARlo q not recording

JamesC — Thu, 27 Oct 2016 16:28:28 GMT

Jordandawg05,

Did rebooting the devices resolve the issue or are you still having trouble with recordings arriving in your library?

Consider viewing your library from a different device/browser to further isolate the issue.

Please let us know,

JamesC

Re: ARlo q not recording

Jordandawg05 — Thu, 27 Oct 2016 16:30:44 GMT

Rebooting the cameras and router did work for me and i am able to have the cameras record.

Why did i have to do that though? i've had the cameras for a while and this is the first issue i've had with them?

i am depending on these cameras when iam not home and if i have to reboot them every now and then to keep them work then that is not reliable. what 'if' something i needed to be recorded but wasn't cause of a reboot issue...

thanks,

Re: ARlo q not recording

jguerdat — Thu, 27 Oct 2016 22:05:54 GMT

You may have experienced a brief power oujtage that strewed with something. That's one reason I recommended using a UPS/battery backup for ALL network equipment, including modem, router and base station .