Arlo Q - Your device is not connected

Shabirdewji — Wed, 19 Oct 2016 16:17:22 GMT

My device stays online for a day or two and then I get the following message when I am out of town (in a Hotel) when I try to get a live view that the device if offline. The app on my samsung note 5 says getting status for about 1/2 a second and then I get the message that the device is offline. I have contacted Netgear support on 2 occasions with no resolution. They tell me to contact them when I am on site. Then they ask me to reset the camera and everything works fine for a day or two. Then back to the offline.

What I do not not understand is why I still get notification/email everyday whenever the camera detects a motion. My house lights go on and off and scheduled times, and I immediately get a notification that Arlo has detected motion and I get see a short 15 sec video, but no luck when I try to get the Live view from my mobile or laptop.

This is what I need an explanation for - why do I get motion detection notification but cannot get Live view.

Also - i am wondering if the solution is to plug the camra to a iHome type device so that I can remotely turn the camera power off and then on to simulate a reset remotely.

Re: Arlo Q - Your device is not connected

jguerdat — Wed, 19 Oct 2016 16:27:25 GMT

The switch is certainly a possibility. First, though, try logging out and back in and/or use a browser. You can use a mobile browser if necessary by using the browser's menu to tell it to use the desktop version.

topic Arlo Q - Your device is not connected in Arlo Q

Arlo Q - Your device is not connected

Re: Arlo Q - Your device is not connected