topic Re: whats with the pink hue in Arlo Q

whats with the pink hue

ladyhawk21 — Thu, 29 Sep 2016 23:44:07 GMT

3 days ago when i was checking the house the camera has a pink hue- i went home after work and unplugged the camera and plugged it back up and it was fine: i go to work the next day - it is pink again - unplugged and replugged it was fine - 3rd day same thing

have check the community and have yet to see an answer for the problem although it appears everyone is having the same problem

how do you fix it

Renee

Re: whats with the pink hue

Dinerve — Wed, 24 Aug 2016 11:05:20 GMT

I think this is meant for the Arlo wireless section as I haven't heard of such an issue with Arlo Q.

If the problem persists as you pointed after resetting the camera you may want to contact the arlo support team to create a ticket.

Re: whats with the pink hue

ladyhawk21 — Wed, 24 Aug 2016 11:33:04 GMT

and you are??? i know what camera i have and what it is doing cant get anyone from CS to email me back and dont know any other way to get support other than posting here - crazy way to get help their site is convaluted and not easy to navitgate

Renee

Re: whats with the pink hue

Dinerve — Wed, 24 Aug 2016 11:40:32 GMT

Hey,

Iam just a fellow user like you trying to help having your issue spotted and handled;

I Think JamesC is moderator around here, you could PM him.

Re: whats with the pink hue

ladyhawk21 — Wed, 24 Aug 2016 12:42:18 GMT

if CS with arlo would make an appropriate website to contact them directly instead of people having to ask others with camera

people would be able to get their camera fixed

think i may have to go back my dlink- at least i could talk with CS

Renee

Re: whats with the pink hue

Dinerve — Wed, 24 Aug 2016 14:17:20 GMT

Hey,

Have you tried their support options?

http://www.arlo.com/en-us/support/contact.aspx

Re: whats with the pink hue

ladyhawk21 — Wed, 24 Aug 2016 14:27:01 GMT

i did send an email with not response - but finally found the chat!! and they are going to send a replacment

Re: whats with the pink hue

Dinerve — Wed, 24 Aug 2016 15:55:29 GMT

Good stuff,

Hope all is sorted soon!

Re: whats with the pink hue

Ben209 — Wed, 24 Aug 2016 21:19:00 GMT

I had this problem after about 6 weeks. Called Arlo, they sent me a new camera, had to send the original one back to them. New camera is working fine.

Re: whats with the pink hue

ladyhawk21 — Tue, 30 Aug 2016 13:23:51 GMT

what is with CS at Netgear they say they will send me a new camera so i am waiting on them and then i get this email

i hate their CS going back to dlink this is crazy

Dear Valued Customer,

With regards to your recent case opened with NETGEAR, we have not received a response from you. Please note that this case will be closed in 3 days if we do not receive a response from you by then. To continue troubleshooting this matter, please login to my.netgear.com and update your case (for tickets opened online) or contact us by phone. The expert currently handling this case will typically respond to your message within one business day.

Thanks,
NETGEAR Support

Re: whats with the pink hue

jguerdat — Tue, 30 Aug 2016 14:51:27 GMT

Well, did you follow up? Maybe some additional contact is warranted.

Re: whats with the pink hue

ladyhawk21 — Tue, 30 Aug 2016 15:19:48 GMT

yes they asked for a photo of my SN and proof of purchase and i sent them then i got an email saying they were sending me a new camera

Re: whats with the pink hue

jguerdat — Wed, 31 Aug 2016 14:38:48 GMT

Did you receive it yet? Did you contact support asking for a tracking number? Are they waiting for you to send in your camera before shipping the replacement (depends on what level of return service you requested)?

Re: whats with the pink hue

rhoneycutt21 — Wed, 31 Aug 2016 16:02:58 GMT

they called yesterday- so we worked it all out- you really should not have to pick an option they should send you a box or a camera then you ship the defective one back

thanks for checking on me - i got my dlink working for now so hopefully i will be covered till they send a replacment

Renee