topic Re: arlo will not sync after losing connection in Arlo Q

arlo will not sync after losing connection

rhoneycutt21 — Thu, 29 Sep 2016 23:34:47 GMT

camera lost connection- went to resync - unplugged it, reset it and started through the set up process at least 5 times- after reading the IR code it tries to sync them beeps and goes back to amber flashing light only had this camera 5 weeks

Re: arlo will not sync after losing connection

JamesC — Wed, 06 Jul 2016 16:24:50 GMT

rhoneycutt21,

Did you first remove the camera from your account before attempting to resync?

After the device has been removed, attempt the sync process again.

JamesC

Re: arlo will not sync after losing connection

rhoneycutt21 — Mon, 11 Jul 2016 21:19:02 GMT

i fixed it- and i got an email from netgear saying if i did not reply they would consider the case close yet the email is a no reply so how are you suppose to reply?

Re: arlo will not sync after losing connection

JamesC — Tue, 12 Jul 2016 18:32:26 GMT

rhoneycutt21,

I am glad to hear you were able to resolve the issue. If you provide me your case number in a private message I will take a look at the case.

JamesC