topic New unopened Arlo Q won't activate. in Arlo Q

New unopened Arlo Q won't activate.

jadora1 — Sun, 23 Aug 2026 23:54:02 GMT

I can see it in my router and a steady Blue light is flashing but Arlo never finds it. I bought this to replace an old one that got damaged. It was new sealed in the box from eBay. I tried the app, desktop site and never connects

Re: New unopened Arlo Q won't activate.

ShayneS — Wed, 26 Aug 2026 00:29:27 GMT

Hi @jadora1

Thanks for the feedback. Are you able to private message me with the serial number of the device? These units are also EOL, so that might affect why the device is not able to onboard.

Re: New unopened Arlo Q won't activate.

ShayneS — Thu, 10 Sep 2026 19:48:56 GMT

To further assist with this Arlo Q, you can contact Arlo Customer Support at 1-877-427-5680, available Monday–Friday, 6:00 AM – 8:00 PM PST for the US and Canada. You will need your proof of purchase to verify ownership.