Solved: Arlo Q deactivate does not sync with Xfnity

randallf — Tue, 24 Mar 2026 21:56:58 GMT

I clicked deactivate of two of my Arlo Q cameras and it would not sync again even with a paperclip reset. I would hear the chime and see the flashing blue light, but message would only show "Looking for your Arlo Camera" indefinitely meaning the password is correct, but the Arlo app cannot sync. (If the password is incorrect, you get the buzzer sound and an amber light).
I finally figured out how to reactivate the Arlo Q cameras by creating a 2.4 GHz Xfinity network.
1. Open Xfinity app
2. Click WiFi icon at the bottom
3. Click WiFi details
See QR code, Scan to connect
4. Click Edit WiFi settings
5. Click Split bands (not recommended)
6. Add a new name to your 2.4 GHz network
No need to change the password
7. Open up a laptop computer
8. Change your laptop computer to connect to the new 2.4 GHz network
9. Use the laptop to add a device through my.arlo.com
Go to my.arlo.com and log in and click Devices and the plus sign
10. Reset your Arlo Q camera and sync
For good measure, the Arlo Q camera was off all night and I put in the paperclip after turning it on (amber light) for a fresh reset.
11. Follow my.arlo.com to add Arlo Q to the new 2.4 GHz network
See that you can sync your camera and be assured that the camera still works when I see your camera in the Arlo app.
12. Feel free to turn off the split network and sync to the original network.

Re: Solved: Arlo Q deactivate does not sync with Xfnity

BrookeN — Wed, 25 Mar 2026 19:08:16 GMT

Thank you for providing this helpful information to the community.

topic Re: Solved: Arlo Q deactivate does not sync with Xfnity in Arlo Q

Solved: Arlo Q deactivate does not sync with Xfnity

Re: Solved: Arlo Q deactivate does not sync with Xfnity