https://community.arlo.com/t5/Arlo-Q/Device-os-is-not-supported/m-p/2457927#M12804 <P>I have tried every way possible to sign onto my arlo and I can't reach the portal to view live feed. It just keeps trying to sell me a subscription. I tried to download the arlo secure app but my phone is too old to support it evidently. I'm so frustrated!</P> Fri, 15 Aug 2025 20:29:55 GMT SQLamm 2025-08-15T20:29:55Z https://community.arlo.com/t5/Arlo-Q/Device-os-is-not-supported/m-p/2457927#M12804 <P>I have tried every way possible to sign onto my arlo and I can't reach the portal to view live feed. It just keeps trying to sell me a subscription. I tried to download the arlo secure app but my phone is too old to support it evidently. I'm so frustrated!</P> Fri, 15 Aug 2025 20:29:55 GMT https://community.arlo.com/t5/Arlo-Q/Device-os-is-not-supported/m-p/2457927#M12804 SQLamm 2025-08-15T20:29:55Z https://community.arlo.com/t5/Arlo-Q/Device-os-is-not-supported/m-p/2458072#M12805 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1042264">@SQLamm</a></SPAN>&nbsp;</P><P>&nbsp;</P><P>Thanks for sharing those details. The Arlo Secure App requires iOS 15 or later for Apple devices, and Android 8 or later for Android devices. If your phone’s operating system is below these versions, you may need to update your device or use a newer phone to install and use the app. You can also access Arlo from a computer via <A href="https://my.arlo.com" target="_blank">my.arlo.com</A> using a supported web browser.</P> Fri, 15 Aug 2025 20:29:39 GMT https://community.arlo.com/t5/Arlo-Q/Device-os-is-not-supported/m-p/2458072#M12805 ShayneS 2025-08-15T20:29:39Z