Multiple Account Problems: Login Failures & SmartThings getting "Blocked country code used"

iags — Sun, 06 Apr 2025 06:01:08 GMT

Hi,

I’ve been experiencing several issues with my Arlo account that seem to go beyond a single problem.

For several weeks, I was completely unable to log into my account — neither via the website, Android app, nor iOS. I kept getting “Time Out” messages or no error at all. I eventually reset my password (even though that wasn’t the issue), which caused my SmartThings integration to disconnect as well.

Only today was I finally able to log in via the web. I cleared my trusted devices and managed to sign in on Android. However, when I tried to relink Arlo to SmartThings, I got the following error: "Blocked country code used"

This makes me think there may be multiple issues affecting my account — login problems for weeks, and now this geo-blocking issue.

I saw a similar case reported by another user here:
https://community.arlo.com/t5/Arlo-Pro-4/Unable-to-login-on-Android-or-PC/m-p/1925832/thread-id/10464

As suggested by Arlo in a Play Store comment, I contacted askarlo@arlo.com, but haven’t received any reply yet. I followed up today, thinking the issue was resolved — but it’s clearly not.

Please help me understand what’s happening with my account and how I can restore full functionality, especially the SmartThings integration.

Thanks in advance,

Re: Multiple Account Problems: Login Failures & SmartThings getting "Blocked country code used"

ShayneS — Mon, 07 Apr 2025 23:25:17 GMT

Thanks for the update @iags

I let the team know and you should be receiving a response soon.

topic Multiple Account Problems: Login Failures & SmartThings getting "Blocked country code used" in Arlo Q

Multiple Account Problems: Login Failures & SmartThings getting "Blocked country code used"

Re: Multiple Account Problems: Login Failures & SmartThings getting "Blocked country code used"