topic Re: Forced Subscription for Arlo Q? in Arlo Q

Forced Subscription for Arlo Q?

ColdinCO — Sat, 04 Jan 2025 16:10:00 GMT

I opted for Arlo a number of years ago because they didn't require a subscription for recording with the interior Arlo Q, but it now seems their new plans require a subscription for recording with all cameras, including the Arlo Q. Is this correct? I will reassessment my decision to use Arlo products if this is true. PS, their online support service is terrible.

Re: Forced Subscription for Arlo Q?

jguerdat — Sat, 04 Jan 2025 16:16:44 GMT

No, the Q does not need a subscription if the free 7 day, 5 (legacy) camera plan is sufficient. However, if you're using a feature such as activity zones that's a premium feature, that would require a subscription. You can delete those zones or otherwise disable whatever premium feature is in use to eliminate any subscription issues.

Re: Forced Subscription for Arlo Q?

ColdinCO — Sun, 05 Jan 2025 14:58:59 GMT

Thank you. This wasn't clear to me from the latest subscription plan revision info they just distributed.

Re: Forced Subscription for Arlo Q?

GJP083 — Mon, 03 Feb 2025 01:48:29 GMT

I am feeling your pain. I have used Arlo cameras for years, starting with 6 of the Pro 2 variety along with the Arlo door bell. When the Pro 4 cameras came out I upgraded the 6 cameras and was paying a sum that was okay for us. Now, suddenly I am expected to pay a rate that I'm not prepared to pay.

So, without the plan Arlo offers and a camera has activity, I have nothing to look at which renders the cameras useless, of course.

Re: Forced Subscription for Arlo Q?

Poem — Wed, 05 Mar 2025 00:57:30 GMT

I upgraded to the new app and my arlo Q activity zones no longer work. It used to be included but the new app took away the feature. So annoyed.

Re: Forced Subscription for Arlo Q?

BrookeN — Wed, 05 Mar 2025 14:40:21 GMT

We apologize for the frustration. However, activity zones will indeed need a subscription.

Re: Forced Subscription for Arlo Q?

Poem — Wed, 05 Mar 2025 19:28:26 GMT

I don't see how you can take away features that I've been using since I bought the product with a software update and expect customers not to be very upset. I would not feel comfortable forking over more cash just to get a feature back that you took away with an app update. Instead Arlo will have to deal with increased recordings taxing your servers and I will consider different camera's next time.

Thanks

Re: Forced Subscription for Arlo Q?

bayareaal — Wed, 19 Mar 2025 18:07:30 GMT

Very sneaky to NOT mention the fact that the features being used (and you know which features are being used) will now require a subscription IF the app is upgraded.